Linc Integrates Its CX Automation Solution with Gladly

Linc has integrated its CX Automation solution with Gladly's all-in-one customer service platform to help retailers resolve complex ecommerce use cases through pre-built and extensible digital workers.

Linc will help Gladly users enhance their customer service by allowing buyers to engage in two-way conversations across all channels before, during, and after the buying experience.

Linc provides digital workers that can resolve more than 300 common use cases, including consultative selling, buying assistance, post-purchase order support, and customer retention. Its solution provides 24/7 on-demand automated support across all conversational channels, acting as first responders to the most common ecommerce use cases, and provides a seamless hand-off to contact center professionals when needed.

Related Articles

Linc’s CX Automation Now Supports Instagram Direct

Linc's integration will allow companies to offer 24/7, one-on-one customer support as Instagram bolsters shopping capabilities.

Linc Integrates CX Automation Solution with Kustomer

Linc's CX Automation is now available in the Kustomer App Marketplace.

Linc Integrates CX Automation Solution with SAP Store

Linc helps companies using SAP's Commerce Cloud increase revenue and decrease customer service costs with an automated customer experience.

Linc Launches Auto-Delivery Digital Worker

Linc's Auto-Delivery Digital Worker helps retailers facilitate auto-delivery subscriptions.

Linc Launches Omnichannel Pickup Assistance and Orchestration Digital Worker

Linc's new digital worker allows retailers to send automated notifications around fulfillment options.

Linc Launches Promotion Support Digital Worker

Linc's Promotion Support Digital Worker helps consumers with promo code support without the need for a live agent.

Linc Adds a Digital Assistant to Automated Customer Care

Linc's Customer Care Automation platform gives direct-to-consumer companies an automated assistant capable of a wide range of services across conversational channels.