teleNetwork Has Rebranded as OneSupport
teleNetwork, an outsourced technical support provider for telecom and internet companies, is rebranding as OneSupport.
OneSupport, which started as a teleNetwork sub-company, has vastly expanded its enterprise, direct-to-consumer, and B2B customer base since 2014, and has significantly expanded its offerings to meet the demands of a rapidly changing marketplace.
teleNetwork was founded in 1993 by CEO Anthony Herrera to serve as a level-one technical support call center for Dell.
"We've been involved in the telecom business for a long time, but the nature of the company has changed. We're a support company, but there's a lot of confusion about what we do," Herrera said. "We wanted to develop a brand that indicated more of what we do, what business we're in."
OneSupport Business IT Services launched in 2016 with an emphasis on small and mid-sized businesses. OneSupport Business offers fully managed IT, cloud solutions, computer and server maintenance, and repair and licenses a variety of business suites. On the consumer side, OneSupport offers 24/7 remote support via phone and chat and OneSite service for issues that cannot be fixed remotely. OneSupport currently employs more than 1,500 people around the United States with both in-house and work-at-home positions.