• March 27, 2015

noHold Integrates Virtual Assistants and Live Chat

noHold, a provider of virtual assistant technology, has developed a set of connectors that integrate live chat and its virtual assistants together.

noHold's live chat connectors are a set of open APIs that link noHold Virtual Assistants to any live chat application.

First, the end user asks the virtual assistant a question. The virtual assistant will either provide the end user with the correct information (ending the interaction for that customer), or if it does not know the answer, it can provide the option to escalate to a live chat agent. If the latter occurs, the chat log is sent to the live chat agent. This will provide the agent with an understanding of the customer's need without the end user having to repeat the problem. Once the live chat agent is available, there is a seamless transition between the virtual assistant and live agent within the same interface.

The Web-based, self-service tool is available 24/7.

"Our objective is to create the best self-service experience possible for our customers’ end users. In some cases, it is appropriate for the virtual assistant to escalate a session to a live agent, either to help resolve a problem or to up-sell a pertinent product or service," said Diego Ventura, CEO and founder of noHold, in a statement.

CRM Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues

Related Articles

noHold Builds Salesforce Connector

noHold builds a connector enabling SICURA QuickStart to integrate with Salesforce

noHold Releases Next Generation of Albert Chatbot

noHold has launched an updated version of its platform for creating chatbots.

noHold Integrates Its Virtual Assistants With Facebook Messenger

The integration connects Facebook's 900 Million users to their own virtual assistants.

noHold Integrates with ServiceNow

The integration between noHold and ServiceNow brings together virtual assistants and knowledge bases.

Buyer's Guide Companies Mentioned