Amazon Web Services: Cloud Contact Center And Customer Service Software

Articles Mentioned

• C3 AI Achieves AWS Generative AI Competency
• Braze Introduces the Braze Data Platform
• Data Axle Launches AI-Driven Data, Intelligence, and Omnichannel Marketing Solutions
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
• Zeta Global Expands Functionality Leveraging Amazon Bedrock
• AppsFlyer Partners with AWS on Data Collaboration Platform
• Pega Is iNspired by Generative AI
• SAP Infuses AI Throughout Its Cloud Portfolio and Partners with AI Leaders
• AWS Adds Analytics Data Lake, Apple Messages Support to Amazon Connect
• Mindbreeze InSpire Available on Google Cloud Marketplace
• Veritone's AI Solutions for Public Sector Now Available in AWS Marketplace
• SAS Updates Its Portfolio with Additional Generative AI Capabilities
• Zendesk Launches AI Agents, Agent Copilot, and AI-Powered Workforce Engagement Management
• Adobe Unveils the Future of Customer Experience Management at Adobe Summit
• AWS Adds Capabilities to Amazon Connect
• It’s Time to Add Voicebots to Your Mobile App
• SheerID Launches Marketing Hub and DataConnectors
• LiveRamp Integrates with Amazon Ads
• ScreenMeet Launches AI Assist
• A Look Ahead at CRM in 2024
• Contact Center AI Market to Grow by 25 Percent Per Year
• Precisely Achieves AWS Data and Analytics Competency
• Santa Tracker Uses Amazon Connect
• LiveRamp Achieves AWS Advertising and Marketing Technology Competency
• ZoomInfo Achieves AWS Advertising and Marketing Technology Competency
• Amplitude Achieves AWS Advertising and Marketing Technology Competency
• HUMAN Achieves AWS Advertising and Marketing Technology Competency
• Qlik Integrates with Amazon Bedrock
• Humantic Joins AWS Partner Network
• Precisely Data Integrity Suite Achieves Amazon Redshift Service Ready Designation
• Claravine Achieves AWS Advertising and Marketing Technology Competency
• Braze Earns AWS Advertising and Marketing Technology Competency
• ServiceNow Expands Collaboration with AWS
• Informatica Broadens Relationship with AWS
• AWS Adds Generative AI to Amazon Connect
• Precisely Expands AWS Mainframe Modernization Data Replication
• Salesforce and AWS Expand Partnership
• Act-On Expands Integrations
• Forethought Joins AWS Partner Network and AWS Marketplace
• Braze Makes Customer Engagement Platform Available in AWS Marketplace
• Conga Launches Conga Sign and Conga Composer on Revenue Lifecycle Cloud
• Contentful Adds to Contentful Composable Content Platform
• Contentstack Integrates with Amazon Bedrock
• Chatbot Market To Be Worth $15.5 Billion by 2028
• Braze Introduces Data Integration Innovations
• Act-On Launches AI Predictive Lead Score
• The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
• The Best Business Intelligence and Analytics: The 2023 CRM Industry Leader Awards
• Precisely Joins the Overture Maps Foundation
• TTEC Launches Digital Contact Center Intelligence Powered by AWS
• PCI Pal Achieves AWS Service Ready Designation
• AWS Expands Partnership with Twilio
• ActionIQ Partners with AWS
• Semarchy and D3Clarity Partner with Carahsoft to Deliver Data Management Solutions for Government
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
• Genesys Unveils Experience Index at xPerience 2023
• Salesforce Announces AI Cloud
• Qualtrics Earns StateRAMP and DoD Marketplace Certifications
• PolyAI Launches in AWS Marketplace
• Precisely Adds to Its Data Integrity Suite
• AWS Adds to Contact Lens
• Cognigy's Conversational AI Platform Now Available in AWS Marketplace
• Uniphore Is Now Available in AWS Marketplace
• Daon Launches TrustX Identity Proofing and Authentication
• SAS Brings Customer Intelligence 360 to AWS Marketplace
• Kevel Launches Kevel Audience CDP 
• Zendesk Partners with AWS
• PubNub Releases Events & Actions Feature
• Cognigy Joins AWS's ISV Accelerate Program
• First Orion Expands Branded Calling Through Amazon Connect Integration
• LiveRamp and Neustar Announce Identity Resolution Solutions for AWS Clean Rooms
• Genesys Expands Partnership with AWS
• The Trade Desk Announces Galileo for Activating Advertiser Data
• Entrust Adds Identity as a Service to AWS Marketplace
• Precisely Achieves Amazon RDS Ready Product Designation for Data Integration
• Radish's ChoiceView Products Are Now Available in AWS Marketplace
• Cognigy Achieves AWS Conversational AI Competency Distinction
• As Contact Centers Become More Complex, Testing Grows in Importance
• Braze Supports AWS for Advertising & Marketing Initiative
• AWS Adds Even More AI to Amazon Connect Contact Center Suite
• Boomi Launches Boomi Disbursement for AWS Marketplace
• Sprinklr CXM Platform Earns FedRAMP Certification
• Required Reading: TSIA Leaders Pen the Digital Transformation Playbook
• At Dreamforce, Salesforce Updates Marketing Cloud with Genie Innovations
• The Best Contact Center Infrastructure: The 2022 CRM Industry Leader Awards
• CXM with a Sprinkling of Simplicity: The 2022 CRM Conversation Starters
• Khoros Expands Partnership with Amazon Web Services
• Customer Success: The Secret to Growth During Economic Uncertainty
• Veritone Extends Partnership with AWS
• ZoomInfo Joins AWS Partner Network
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
• AWS Adds Outbound, Case Management, and Bot Designer Capabilities into Connect
• Outreach Moves to AWS Marketplace
• Equalum Expands Google Cloud Integrations
• Madison Logic Enhances Journey Acceleration Integration with LinkedIn Ads
• Amazon Connect Boosts Customer Service for Traeger Grills
• Sendbird Chat Launches in AWS Marketplace
• Creatio Expands Relationship with AWS
• Salesforce Adds to Service Cloud and Marketing Cloud
• Snowflake Launches Retail Data Cloud
• VHT Renames Survey Dynamix as Mindful Feedback
• AWS Adds Forecasting, Capacity Planning, and Scheduling in Amazon Connect
• Amplitude's Digital Optimization System Launches in AWS Marketplace
• Contentstack Now Runs on Microsoft Azure
• Equalum Unveils Continuous Data Integration Platform 3.0
• Amplitude Adds Data Integrations
• PCI Pal Partners with VoiceFoundry
• Sprinklr Launches in AWS Marketplace
• Mindtickle Expands AWS Partnership
• Aisera Launches Ticket AI
• Cognitive Analytics Market to Be Worth $48 Billion By 2026
• Pindrop Offers VeriCall to Amazon Connect Contact Centers
• Atento Launches Xtrabot
• FICO Launches FICO Originations Solution
• Qualtrics Moves to the AWS Cloud
• Event Management Software to Be Worth $6.4 Billion by 2026
• LeadsRx Expands Cloud Support
• InterVision Adds Amazon Connect to Its Unified Communications Portfolio
• PCI Pal Integrates with Amazon Connect
• Amperity Launches Version 4.0 of Its CDP
• AWS Adds Capabilities to Amazon Connect
• C3 AI Launches C3 AI CRM
• Six Top Innovating CRM Companies for 2021: The CRM Conversation Starters
• Amazon Web Services Connects More Channels with AI and Analytics: The 2021 CRM Conversation Starters
• AWS Launches Amazon Transcribe Call Analytics
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
• Salesforce Expands Partnership with AWS
• Chatbot Market to Reach $10.5 Billion by 2026
• DecisionLink Launches  ValueCloud Release
• Waylay Launches Digital Twin on Salesforce AppExchange
• 3 Ways Cloud Data Warehouses Help Marketers and Improve CX
• AWS Releases Amazon Lookout for Metrics
• Pypestream Launches Customer Engagement Center on AWS
• CRM in the Cloud: Which Model Is Right for You?
• Actian Launches Customer 360 Solution on Its Avalanche Analytics Service
• VHT Partners with Amazon Web Services
• Quarantining With My Kids: A Customer Experience Lab in My Living Room
• Datazoom Integrates with Amazon CloudFront
• Sprinklr Achieves FedRAMP-Ready Status
• AWS Expands Its AI-Powered Contact Center Intelligence (CCI)
• Cognizant Acquires Inawisdom
• Talkdesk Joins the AWS Partner Network
• VoiceFoundry Is a Launch Partner for Professional Services Offerings in AWS Marketplace
• SugarCRM Deepens Relationship with Amazon Web Services
• AWS Updates Amazon Connect
• Merkle Partners with AWS
• Sugar Launches SugarLive and Other Product Upgrades
• Informatica Enhances Enterprise Cloud Data Management
• Cogito Integrates with Amazon Connect
• Optimizely Enhances FullStack Platform at Opticon20
• Voximplant Launches Voximplant Kit for No-Code Contact Center Development
• Segment Launches Data Lakes
• Seven Top Innovating CRM Companies for 2020: The CRM Rising Star Awards
• The Best Workforce Optimization (WFO): The 2020 CRM Industry Leader Awards
• The Best Contact Center Outsourcing: The 2020 CRM Industry Leader Awards
• Kustomer Offers a New Approach to Customer Information: The 2020 CRM Rising Star Awards
• Voximplant Makes Calls Smarter with AI: The 2020 CRM Rising Star Awards
• AWS Launches Contact Center Intelligence
• DVSAnalytics Integrates with Amazon Connect
• Naveego Launches Complete Data Accuracy Platform
• The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
• AWS Launches Interactive Video Service (Amazon IVS)
• Pega Selects Ironsphere to Secure Its AWS CRM Systems
• Brandcast Launches Content Studio
• Salesforce Launches Government Cloud Plus
• Genesys Selects AWS for Genesys Cloud
• Smart Communications Launches SmartIQ
• Zuora Launches Updated Central Platform for Subscription Businesses
• Customer Sentiment: The Missing Metric in Monitoring
• SugarCRM Launches Sugar Integrate
• Zendesk Stresses Messaging's Growing Role at Relater Event
• Zendesk Expands Support Suite and Sunshine CRM Platform and Launches Sales Suite
• Ignite-TEK’s LucidVueCX Platform Now Available in AWS Marketplace
• Acxiom Makes Its Data Available on AWS Data Exchange
• AudioCodes Expands Collaboration with AWS for Call Analytics
• CleverTap Achieves AWS Retail Competency Status
• AWS Launches Contact Lens for Amazon Connect
• TruFactor Intelligence-as-a-Service Now Available on AWS Data Exchange
• Pega Expands Cloud Choice Guarantee with Kubernetes Support
• At Dreamforce, Salesforce.com Expands Voice Across Its CRM Application Portfolio
• Looker Announces Looker 7 Data Platform
• Teradata Introduces Vantage Customer Experience and Vantage Analyst
• Zendesk Unveils Gather and Sunshine Conversations Products
• MessageGears Integrates with Snowflake
• Back to Monolithic Applications in BI and Data Analytics? Top 3 Ways That Marketers Could Be Affected
• Oracle Announces CX Cloud Updates at Oracle OpenWorld
• Radish Systems Introduces ChoiceView for Amazon Connect
• CSG Launches CSG Field Service Management
• Auraya Introduces EVA, a Voice Biometric Extension for Amazon Connect
• The CRM Top 100 Companies in Customer Service, Marketing, and Sales
• Zendesk Launches Event Connector for Amazon Web Services
• Nimble Migrates Its Small Business CRM to Microsoft Azure
• Zendesk Acquires Smooch, Announces New Integrations at Its Showcase Event
• InsideView, Looker, PerfectSense, Crownpeak, and Contentful Achieve AWS Certification
• MadCap Software Launches MadCap Authoring and Management System
• Qlik Releases Data Catalyst 4.0
• MicroStrategy Releases MicroStrategy 2019 Analytics and Mobility Platform
• Janrain Expands Offerings with Looker
• FreeAgent CRM Releases Aspen
• Aspect Software Integrates Aspect Workforce Management and Amazon Connect
• Informatica Releases Cloud Analytics Modernization Solution with Tableau Powered by AWS
• Zendesk Launches Sunshine CRM Platform
• Glassbox Integrates with AWS Machine Learning
• OpenText Launches OpenText Qfiniti for Amazon Connect
• Tableau Expands Partner Integrations
• Capgemini Partners with AWS
• HubSpot Moves to AWS
• Pyramid Analytics Launches Pyramid 2018.04 
• Informatica Updates Solutions with Hybrid Data Management
• The Case for Integrating CRM and Marketing Automation (Video)
• How to Design Chatbots that Deliver Good Customer Experiences (Video)
• How to Make Automated Customer Interactions More Engaging (Video)
• How Amazon Connect's Open Platform Integrates with CRMs (Video)
• SailPoint and Rackspace Partner on Cloud-Hosted Identity Governance
• Pega Integrates with Google Cloud Platform
• Don’t Try to Block the Blockchain
• Don’t Try to Block the Blockchain
• Smart Communications to Scale Support on Amazon Web Services
• 'This Chat, Email, Text, or Social Media Post May Be Recorded for Training Purposes'
• FICO Delivers Artificial Intelligence in the Cloud
• CRM Evolution/Smart Customer Service 2018: Keep True and Honest Amid Rapid Change
• Lionbridge Embraces Amazon Translate
• WFO Solutions Must Be Rebuilt From the Ground Up
• Best Call Center/Contact Center Infrastructure Software: The 2018 CRM Service Leaders
• The 2018 CRM Service Rising Stars: Amazon
• Market Boom Expected for Artificial Intelligence
• NICE Introduces Winter Release of NICE Satmetrix NPX
• Act-On Adds Adaptive Capabilities
• RedPoint Global Releases RedPoint Data Management 8.0
• SDL Launches Tridion DX
• Actifio Announces Sky Platform 8.0
• Best Data Quality Software: The 2017 CRM Market Leaders
• The Future of CX Is Orchestrated Engagement
• X2CRM Releases Enterprise Open-Source CRM Version 6.9
• MicroStrategy Releases Version 10.8
• Blue-9 Harnesses Its Resources with SAP Anywhere
• PegaWorld 2017: Pegasystems Sharpens Personalization Focus with AI
• Infosys Launches Boundaryless Data Lake Solution
• Serenova Partners with Calabrio
• Amazon Moves Alexa into the Contact Center
• MicroStrategy 10 Launches on AWS
• MicroStrategy and The HADA Group Partner on an Analytics Solution for the Hospitality Industry
• Kyvos Insights Now Supports Google Cloud
• Opportunities Still Abound for Cloud Transformation, 451 Research Finds
• Amazon Launches Amazon Connect Contact Center Suite
• The 2017 CRM Service Leaders: Contact Center Infrastructure
• RedPoint Global Releases Customer Engagement Hub
• Equinix Brings Direct, Private Access to Salesforce.com
• Are Chatbots and Recurring Revenue the Future of Business?
• Salesforce.com Expands Relationship with Amazon Web Services
• Avant Partners with Interactive Intelligence
• Looker Releases Looker 4 Data Platform
• RedPoint Global Updates Convergent Marketing Platform
• 3 Ways to Approach Customer-Centric Marketing
• Actifio Announces OnVault Data Retention
• Teradata Announces Aster Analytics Updates
• Nexmo Partners with Amazon Web Services
• Workforce Management’s Best Years Lie Ahead
• At Sapphire Now, SAP and Microsoft Usher in New Partnership
• FICO Releases Prescriptive Analytics and Decision Management Suite
• Cloud-Based Contact Centers: Bringing Clarity to a Crowded Market
• LiveOps Cloud Releases Redesigned CxEngage Platform for Contact Centers
• X2CRM Unveils Version 5.4 of its CRM Platform
• Cloud-Based Contact Centers: The Sky's the Limit
• X2CRM Releases Version 5.3 of Its Open-Source CRM Software
• Interactive Intelligence Customer Engagement Cloud Service Now Available Throughout Europe
• MarketShare Acquires DataSong
• How to Select a CRM System
• Bryte and Yellowfin Partner on Big Data Solutions
• SAP Brings Data Discovery to SMBs
• SAP Expands SAP Business One, Version for SAP HANA, to Amazon Web Services
• 3CLogic Integrates with Microsoft Dynamics CRM
• Infor Buys Saleslogix from Swiftpage
• Lessons in Customer Centricity from CRM Vendors
• 3CLogic Announces Integration with Zendesk
• 3CLogic Announces Technology Integration with Lime Light CRM
• At Aptean Edge, CEO Paul Ilse Pledges to Keep Solutions Separate
• MicroStrategy Releases Analytics and Mobile Platforms on AWS
• CSI Introduces Virtual Observer Workforce Optimization as a Service
• Jaspersoft Partners with Talend for Big Data Solution
• Jaspersoft Partners with MapR Technologies
• The 2014 CRM Service Elite
• JasperSoft Expands Data Connections for Embedded Analytics
• Jaspersoft Releases Jaspersoft 5.5 BI Platform on Amazon Web Services
• Rising Support for Automatic Dialers
• Capgemini Launches Elastic Analytics on Amazon Web Services
• The 2013 CRM Influential Leaders
• 3CLogic and PowerNet Global Announce Technology Partnership
• Freshdesk Announces FreshInsights Reporting Suite
• StrongMail Launches Cloud-Based Data Initiative Leveraging Amazon Redshift
• 3CLogic Expands Integration with LeadMaster CRM to the UK
• 3CLogic's Technology Integrates with SugarCRM
• Building an Impenetrable Cloud
• 3CLogic and Interactive Voice Response Technology Group Announce Partnership
• SAP Puts CRM in the HANA Cloud
• Uncovering the "Amazon Effect"
• SAP Continues to Build Out HANA
• SAP Moves in Mobile
• Salesforce Announces Database.com, the Enterprise Database Built for the Cloud
• Consona Collects Compiere to Compete in the Cloud
• With SuiteCloud 2.0, NetSuite Tries to Clear the Cloud of Myths
• Five Application Development Trends for 2010
• Cloudy, with a Chance of Reign
• Sage Expands Its Social and Cloud Computing Plans
• The 2009 CRM Service Awards: Rising Stars -- Helpstream: Ministering to the Masses
• The Google-ization of CRM
• Salesforce.com and Amazon.com: Superpowers Team Up in the Cloud
• Intridea 'Widgetizes' Customer Feedback