Coveo: AI-Search & Generative Experiences
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3175 des Quatre-Bourgeois, Suite 200
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Quebec City Quebec G1W 2K7
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Canada
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Year Founded: 2005
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Ownership: Public
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Number of Employees: 250 - 499
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Profile
Coveo transforms companies’ ability to gain insight from diverse and overwhelming amounts of unstructured and structured data, whether it exists behind the firewall, in the cloud or in social media. Coveo’s unified indexing technology connects broadly with all systems to create a virtual integration layer, from which role-based Insight Consoles present consolidated, correlated information mashups. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development and ultimately, increased profitability.
Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children’s Hospital of Boston.
Product Description
Coveo Insight Solutions™ leverage the full breadth and depth of information available across your organization, whether it resides in systems behind the firewall or in the cloud, to increase enterprise innovation, competitiveness and agility. Coveo’s Enterprise Search 2.0 Platform powers solutions that improve performance and decision-making across multiple business processes, by bringing disparate, structured or unstructured information from any system into a central, Unified Index. Coveo solutions drive business performance by providing just-in-time decision support, business analytics and actionable knowledge via role-specific consoles and dashboards.
Whitepapers, Archived Webcasts and Sponsored Content
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Insight Solutions for Customer Service
Provide your front lines with the intelligence needed to transform Customer Service and Support—by turning disparate data from all sources into Insight—about your customers, their products, challenges, interactions, history, and more.
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Insight Solutions for Customer Service Agents
Give your agents the front-line intelligence they need to solve customer challenges quickly and easily – speeding resolution times and increasing satisfaction.
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Insight Solutions for Customer Self-Service
Make sure that your customers feel known, even when they serve themselves. Give your customers access to the intelligence they need, as soon as they access your self-service website.
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Insight Solutions for Customer Service Managers
Get a holistic view of all customers and your service operations operations, with the ability to uncover trends and dive into individual customer information in sub-seconds.
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Insight Solutions for Sales & Marketing
Drive sales and marketing results with one-to-one engagement on a large scale. Deliver the right information to every customer or prospect, at the right time, at every touch point.
Categories
Articles Mentioned
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Coveo Expands Partnership with SAP
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Coveo Partners with Shopify
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Coveo Joins AWS ISV Accelerate Program
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Coveo Integrates with Salesforce Data Cloud
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Coveo Launches Relevance-Augmented Passage Retrieval API
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Coveo Partners with Optimizely
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
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Coveo Partners with Genesys
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Coveo's Spring '24 Release Adds AI Capabilities
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A Look Ahead at CRM in 2024
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Coveo Introduces Early Access Program for Relevance Generative Answering
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Coveo Adds Relevance Generative Answering
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The Best E-Commerce Platforms: The 2023 CRM Industry Leader Awards
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
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Coveo Updates Relevance Cloud and Merchandising Hub
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Coveo AI Search and Recommendations Platform Earns SAP Endorsement
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Coveo Introduces Merchandising Hub
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Coveo Launches Facet Generator
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
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Coveo Adds Customer Service Features
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
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Coveo Event Speakers Urge Companies to Be Relevant
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Coveo Launches Relevance Cloud
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Salesforce Introduces Digital 360
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The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Coveo Launches In-Product Experience Intelligence for Contextual In-App Support
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Coveo Launches Coveo for Commerce
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Coveo Launches Commerce Search and Recommendations on Salesforce AppExchange
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Where Systems of Record Will Go from Here
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The CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Coveo Launches Relevance and Recommendations Technology for ServiceNow
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CRM Magazine Names Its 2019 Customer Service Leaders
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Best Contact Center Search: The 2019 CRM Service Leaders Awards
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Coveo Announces Coveo for Salesforce Spring 2018 Release
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Best Contact Center Search: The 2018 CRM Service Leaders
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Coveo Integrates with Microsoft Dynamics 365
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Coveo Is Now Available on Elasticsearch
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The Real Benefits of Artificial Intelligence
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Coveo Introduces Coveo for Microsoft Dynamics 365 for Customer Service and Sales
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The 2017 CRM Service Leaders: Web Support
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The 2017 CRM Service Leaders: Contact Center Search
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Make CRM Smarter
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Coveo Expands Partnership with Sitecore
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Coveo Partners with Avanade
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Latest Version of Coveo's 'Intelligent' Search Puts Queries Into Context
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Coveo Launches Search Apps for Sitecore
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The 2016 CRM Service Leaders: Contact Center Search
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Coveo Reveal Now Available in Coveo for Salesforce – Community Cloud Edition
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Coveo Launches Intelligent Search in the Cloud
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Coveo Partners with Salesforce System Integrators
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Coveo Launches New and Updated Enterprise Search Connectors
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Small Customer Service Vendors Can Make Big Contributions
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The 2015 CRM Service Leaders: Contact Center Search
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Coveo Personalizes the Search Experience for Sitecore Web Sites
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13 Digital Marketing Myths, Debunked
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The 2014 CRM Service Leaders
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Other Companies Shared the Dreamforce Spotlight
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CRM and Knowledge Management: Balancing Information and Insight
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CRM Service Awards: Service Leaders
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Coveo Pulls in $18 Million in Funding
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Coveo Launches Coveo for Salesforce.com
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Solve the Master Data Management Equation
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Out-of-the-Box Thinking
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The 2012 Service Leaders
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10 Ways to Rearchitect Your Contact Center
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Coveo Launches New Multichannel Text Analytics Software
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Coveo Unveils Expanded Mobile Apps
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Speech Analytics Captures Consumer Sentiment
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The 2011 Service Leaders
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CRM Magazine Announces Winners of 2010 CRM Service Awards
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The 2010 CRM Service Awards: Introduction
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The 2010 CRM Service Awards: Service Leaders -- Introduction
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The 2010 CRM Service Awards: Service Leaders -- Contact Center Search
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A Code Win Doesn't Blow
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CRM Searches for Search
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The 2008 CRM Service Awards: Table of Contents and Introduction
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The 2008 CRM Service Awards: Rising Stars -- Introduction
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The 2008 CRM Service Awards: Rising Stars -- Coveo Solutions
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In Search Of...
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Outsourced Sales Training Is More Effective
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Coveo Wins Patent for Search Technology