The 2008 CRM Service Awards: Table of Contents and Introduction

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"Service with a smile" is a longtime goal for how companies should deal with their customers. With the fifth annual CRM magazine Service Awards, we pay special attention to the vendors delivering that level of service, enabling their clients to do the same. The following pages reflect the very best that the service-and-support industry has to offer -- from point-solution providers to integrated-suite developers, self-service to full service. We profile four Rising Stars and spotlight four Elite implementations -- but, most important, we reveal the results of our comprehensive survey of seven industry categories. Please join us in congratulating all the leaders, winners, and honorees. --The Editors of CRM magazine

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Rising Stars:
We cast an approving eye on four companies, in various pockets of the service industry, each with its own bright, shiny hopes for the future.

Service Elite:
These four implementations -- successfully undertaken by wildly different companies utilizing products from a variety of vendors -- represent the very best of this year's efforts.
Service Leaders:
Seven categories -- including several new ones introduced this year -- with 31 winners, leaders, and ones to watch. Join us in honoring those that made the cut.

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