Coveo Announces Coveo for Salesforce Spring 2018 Release
Coveo has launched the Coveo for Salesforce Spring 2018 Release, with expanded support for Salesforce.com's Sales Cloud and new Salesforce Lightning innovations to accelerate deployment of artificial intelligence-powered search and personalization, ease the path of expansion through upgrades, and eliminate the need for on-premises search hardware and release management.>
"We're committed to continual innovation so that our customers can realize measurable business value from their Coveo investment," said Laurent Simoneau, Coveo's co-founder, president, and chief technology officer, in a statement. "With the latest updates to Coveo our customers and partners can enhance their customer support efforts across Salesforce Service Cloud, Community Cloud, Lightning Platform, and now Sales Cloud. Enterprises embarking on digital transformation initiatives can utilize the Coveo platform across their organizations, with integration into the Salesforce Lightning experience for easy user acceptance and adoption."
With Coveo for Salesforce Sales Cloud, Coveo's AI-powered search and relevance enables Sales Cloud users to search for content wherever it resides by embedding AI-powered search and recommendations directly into the context of their work.
Furthermore, Coveo now offers full AI-powered search directly inside Lightning Service Console and Lightning Sales Console. Using the point-and-click Lightning App Builder, users can add AI-powered search and relevance into any Lightning page. Coveo's Intelligent Term Detection (ITD) guarantees relevant content is surfaced for Service Cloud and Sales Cloud users, with all results underpinned by Coveo Machine Learning.
Also, the new Lightning Case Deflection Workflow feature can suggest the most relevant content in the context of filling out case details online.
With Coveo's Lightning Native architecture, users can now go from idea to implementation from the Lightning Platform, complete with relevance and personalization options within Service Cloud and Sales Cloud.
Coveo for Salesforce Spring 2018 is currently available on the Salesforce AppExchange.
One-click Free to Pro Upgrade is currently in beta and will generally available to all Free Edition users later this year. Lightning Case Deflection workflow will be generally available in the third quarter of 2018.