The 2008 CRM Service Awards: Rising Stars -- Introduction
Customer service technology vendors still need to wheel, deal, and innovate in order to compete. Some of our Rising Star award recipients are already well known in the customer service solutions space, but all four are making the right moves with a focus on the future. The recipients are deepening their competitive footprints by perfecting specialized services instead of offering wide-ranging solution suites, and are targeting a growing customer base: small and midsize businesses. Indeed, the Rising Stars of 2008 are at your service. -- By Ryan Davis, Marshall Lager, Christopher Musico, and Jessica Tsai
[Please Note: To see the 2008 Service Awards Issue's full table of contents, please click here.]
Gold Mobile and Telcordia Find Mobile Rewarding
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.