• 280 Summer St., 6th Floor
  • Boston MA 02210
  • United States
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Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of bpm’online is to help companies ACCELERATE!

Product Description


Bpm’online CRM is the most agile CRM platform for midsize and large enterprises to accelerate sales, marketing, service and operations. This platform helps to align data, processes, and teams enabling them to better connect with digital native customers and rapidly adapt.

Bpm’online CRM enables companies to:


Accelerate implementation using out-of-the-box capabilities. Bpm’online delivers out-of-the-box solutions, integrations, and best practice processes for marketing, sales, and customer service that accelerate implementation and integration.


Accelerate adoption with intelligence and user-friendly UX. Bpm’online combines Artificial Intelligence with leading UX to accelerate user adoption.


Accelerate change with agile low-code platform. Bpm’online is as a powerful low-code platform to accelerate ongoing transformation.


Accelerate alignment with cross-functional orchestration. Bpm’online enables processes to interact across applications from front-office to back-office, automating the manual processes to accelerate organizational alignment.

Bpm’online provides its customers with comprehensive full-fledge applications to accelerate marketing, sales and service that can be deployed as standalone products, or as a bundle on a single CRM platform.


Unique synergy of intelligent BPM platform and unified CRM

Multichannel marketing platform to orchestrate customer journeys and accelerate lead-to-revenue.
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Sales automation software to accelerate the complete sales cycle — from lead to repeat sales.
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Intelligent service management platform to accelerate service delivery and customer delight.
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Intelligent business process management and low-code platform with out-of-the-box solutions and templates.
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Bpm’online has been widely recognized by key industry analysts, receiving industry prestigious awards, such as:


Bpm’online was named a Leader in The Forrester Wave™: CRM Suites for Midsize Organizations, 2016. In addition, bpm’online has been recognized as a Strong Performer in The Forrester Wave™: Lead-To-Revenue Management Platform Vendors, 2016; The Forrester Wave™: Sales Force Automation Solutions, 2017 and The Forrester Wave™: Customer Service Solutions For Midsize Teams, 2017.


Bpm’online was recognized in Gartner’s 2017 Magic Quadrant for the CRM Customer Engagement Center, 2016 Magic Quadrant for Sales Force Automation, included in Gartner’s 2017 Magic Quadrant for CRM Lead Management.


Bpm'online’s customer, Quint Wellington Redwood Group, has become a winner of 2017 ROI Award for the 1,566% ROI after implementing bpm'online CRM


Nucleus Research consecutively positioned bpm’online in the Leaders Quadrant of the Nucleus CRM Technology Value Matrix 1H 2017 for its unprecedented agility to modify processes on the fly.


Ovum, one of the leading global technology research and advisory firms worldwide, has Bpm’online named among the world’s top 10 CRM vendors in latest Ovum CRM Decision Matrix. Bpm’online has been recognized for its process-centric approach and intuitive platform.


CRM Magazine, the leading publication of the industry, named bpm’online the Leader in Enterprise CRM Suite and Midmarket CRM Suite categories of the CRM Market Awards 2017 by CRM Magazine. This is the third year in a row that bpm'online made it onto the leaderboard in Midmarket CRM Suite category, with impressive scores all around.

Bpm’online Partner Program

We create a partner ecosystem to unite professionals passionate about mastering business processes. Our partners help organizations around the globe to achieve business process excellence by leveraging bpm’online technologies along with our care and commitment to the customer success.

Innovative and flexible, bpm’online’s Partner Program provides a competitive edge and opportunity to expand allied businesses to the new heights.

The foundation for partners’ success:


The most agile CRM platform to streamline adoption and change processes faster than ever


Elevated Support for Partner’s business and commitment to the customer success


Up to 50% of Partner’s margin and recurring lifetime commission


Whitepapers, Archived Webcasts and Sponsored Content

  • 4 CRM trends to accelerate transformation and foster innovation in 2018
    Explore the CRM trends that we will observe this year in the world of continued digital innovation. These predictions can help to understand main points companies need to focus on to meet evolving customer expectations.
  • How better sales and marketing alignment can ensure sustainable business growth
    The strong bond between marketing and sales remains one of the most highly valued assets of high-performing companies. Download the e-book and explore how the bond between sales and marketing teams can help organizations win over digitally native customers by gaining a clear overview of the complete customer journey.
  • [Webinar] The future of customer engagement: accelerate transformation
    Did you know that 84% of businesses claim that Customer Engagement will overtake productivity as the primary driver of growth? Would you like to discover how to empower organizations to deliver unique, repeatable and delightful customer experiences with intelligent technologies? We invited Paul Greenberg, one of the most influential CRM industry experts, to share his vision on the future of customer engagement and how intelligent technology will help organizations more effectively fulfill expectations of digital-savvy customers.
  • How low-code technology accelerates digital transformation
    According to Gartner, through 2021, market demand for app development will grow at least five times faster than IT capacity to deliver it. Download our e-book to explore how organizations can gain the needed tools to transform and innovate faster.
  • Mastering digital operational excellence with an intelligent BPM
    Surviving and thriving in the age of the customer and digital economy means constantly improving organizational performance and efficiency, and creating new opportunities for innovation and business growth. Download the e-book to find out the key aspects organizations need to focus on to gain operational excellence.


Articles Mentioned