Squelch

Squelch
  • 555 Twin Dolphin Dr Ste 170
  • Redwood City CA 94065
  • United States
  • Year Founded: 2015
  • Ownership: Private
  • Number of Employees: 10 - 49
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Profile

At Squelch, we believe customer support and success agents are a company's heroes, engaging in key customer interactions where speed, knowledge, and empathy go a long way toward defining the customer relationship. By empowering your heroes with the right information at the right time, we help create a foundation of confidence that can be measured in both employee and customer satisfaction.

Product Description

 

Squelch is the customer experience optimization solution that instantly delivers the most relevant, context-rich intelligence to your customer support and success agents when and where they need it most, enhancing the customer experience while maximizing your team's productivity.

These agents tackle stressful situations day in and day out with unhappy customers that expect quick resolutions. Squelch is designed specifically for these agents and teams, focusing on improving the speed at which they find information to close cases as well as enhancing the quality of that information so that issues are resolved on the first call. Happy agents, happy customers, happy company.

 

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