Vonage Contact Center: Cloud Contact Center Software Solutions
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23 Main St
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Holmdel NJ 07733-2136
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USA
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Year Founded: 2001
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Ownership: Private
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Number of Employees: over 1,000
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Profile
Vonage has reinvented communications. Change is an essential part of the Vonage DNA. Our original business brought VoIP to families and small businesses. And now we’re making communications more flexible, intelligent, and personal to help enterprises the world over stay ahead. We've brought leaders in unified communications, contact centers, artificial intelligence, and communications APIs all under one roof. Together, we’ve created the world’s most flexible cloud communications platform. Vonage has over 2,200 employees in 20 offices worldwide to support over 100,000 global businesses with reinventing their communications.
Vonage Contact Center powers customer engagement that transforms businesses globally. The award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to sell more, serve better and grow faster. Vonage offers enterprise grade CRM integrations with Salesforce (Sales and Service Clouds), ServiceNow (ITSM and CSM) and Microsoft Dynamics 365 (Sales and Service Hubs).
Whitepapers, Archived Webcasts and Sponsored Content
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Vonage Contact Center
Primary Vonage landing page for all things Vonage Contact Center Vonage has contact center solutions with some of the world's largest CRM vendors. Let Vonage assist your company by getting the most from your CRM investment.
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Vonage Contact Center for Salesforce
Primary Vonage landing page for all things Vonage Contact Center for Salesforce Explore the full suite of scalable Vonage contact center features. The rich solution set helps with performance management, integrates Salesforce channels, routes your customers intelligently, and optimizes your team. Together, these comprehensive, integrated capabilities boost your sales and service through conversations and experiences.
Vonage Contact Center integrates seamlessly with Salesforce for key customer data and insights: https://www.vonage.com/resources/publications/Contact-Center-Salesforce/ https://www.vonage.com/resources/publications/salesforce-integration/ https://www.vonage.com/resources/publications/salesforce-vonage/
Empowering teams to deliver personalized connections across every channel.
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Vonage Contact Center for ServiceNow
Primary Vonage landing page for all things Vonage Contact Center for ServiceNow Empower your agents to deliver superior service experiences with Vonage Contact Center for ServiceNow.
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Vonage Contact Center for Microsoft Dynamics 365
Primary Vonage landing page for all things Vonage Contact Center for Microsoft Dynamics 365 Sales, service, or field services, Vonage Contact Center for Microsoft Dynamics 365 will allow all of your teams to elevate the experience they offer your customers.
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Vonage Contact Center bundled with Vonage Business Communications
Primary Vonage landing page for all things Vonage Contact Center bundled with VBC (SMB) Fully integrate your CRM tools and business applications with your unified communications platform to prepare a personal response. Enjoy a host of contact center features to minimize wait time, resolve issues quickly, generate best practices, and boost the customer experience. Now when the call begins…you’ll have your customers at hello.
Categories
Articles Mentioned
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Vonage Launches Intelligent Workspace
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Vonage Expands Salesforce Service Cloud Voice with Bring Your Own Channel for CCaaS
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Vonage Launches RCS for Business Messaging
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Vonage Launches Intelligent SIP Capabilities
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
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Vonage Integrates with Salesforce Einstein Conversation Insights
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CRM in Telecommunications: Vertical Markets Spotlight
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Vonage Adds Advanced GenAI Capabilities to Conversational Commerce Offering
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Vonage Partners with Flowcode
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Vonage Introduces Conversations for Salesforce
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Generative AI and the Contact Center: Embracing the Next AI Revolution to Augment CX
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
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Vonage Adds to Conversational Commerce with Jumper.ai
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Vonage Launches Proactive Connect
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Vonage Adds AI to Video API
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Vonage Adds Salesforce Shield Security for Vonage Contact Center
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Power of Personalization: How Brands Can Individualize Customer Experiences
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Ericsson Completes Vonage Acquisition
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
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Putting Your Business to the Text
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Vonage Adds Video to Jumper Conversational Commerce Offering
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Vonage Acquires Jumper.ai
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Vonage Launches AI Virtual Assistant for Its UCaaS Solution
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
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Vonage Contact Center for Salesforce Service Cloud Voice Available on Salesforce AppExchange
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Vonage Adds Visual Engagement to Contact Center
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Vonage Integrates with Microsoft Dynamics 365
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Vonage Integrates with Zapier
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Vonage Integrates with ServiceNow
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Artificial Solutions Integrates with Vonage
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Vonage Launches Conversation API, Meetings, and App Center
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Drive Customer Engagement Results With Customized, Flexible Communications
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Vonage to Acquire Over.ai
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Vonage Partners with Sendinblue for Email Marketing Solution
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Callsign Partners with Vonage to Boost Customer Authentication
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Vertafore Ensures Great CX with NewVoiceMedia
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Acqueon Partners with Vonage
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CRM Magazine Names Its 2019 Customer Service Leaders
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Six Top Innovating Customer Service Companies for 2019: The CRM Service Rising Stars Awards
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Vonage Takes Contact Centers to the Cloud: The 2019 CRM Service Rising Stars Awards
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CleverTap Partners with Vonage
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Vonage Adds Social Messaging to Business Cloud
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Vonage Announces Next-Generation Messaging Solution
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Vonage to Acquire NewVoiceMedia
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Vonage Adds Programmable Capabilities to Contact Center Offerings
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Vonage Expands Omnichannel Cloud Contact Center Solution to Vonage Business Cloud Customers
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Vonage Launches Integration Suite, SugarCRM Connector
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Vonage Debuts Skills-Based Routing and Real-Time Sentiment Analysis
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Vonage Announces Connectivity to Microsoft Workflow Automation Suite
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Vonage Launches Nexmo API Extension for Zoho CRM
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Nexmo Partners with Amazon Web Services
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Vonage Brings gUnify Connector to the Oracle Cloud Marketplace
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Business Voicemail Goes Unanswered
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WFO Hears The Voice of the Customer
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Putting Asia in Your Pocket
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SMBs Showing Increased Appetite for Converged Communications
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SMBs Welcome Hosted VoIP
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VoIP's Mainstream March
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The Customer Centric Enterprise
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Will Challenges With 911 Slow VoIP Adoption?
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The FCC Flexes Its VoIP Muscles