Vonage Partners with Epic to Bring Branded Calling to Hello World

Vonage has partnered with Epic to integrate its Branded Calling technology into the Epic Hello World communication platform.

Built with the Vonage Voice API, the integration enables healthcare organizations to display their names, logos, and reasons for calling directly on patients' mobile devices before calls are answered to help them increase answer rates, improve patient engagement, and reduce missed appointments.

"When a patient misses a visit, their care is disrupted and the health system loses time and resources that could have gone to another patient," said Borno Akhter, who leads Hello World development at Epic, in a statement. "Branded Calling helps patients stay connected to their care by replacing an unknown number with a familiar name."

"Close to 90 percent of unidentified enterprise calls go unanswered, posing a significant risk within the healthcare industry," said Fredrik Gessler, head of product management for API at Vonage, in a statement. "With Branded Calling, Vonage and Epic are helping healthcare systems redefine the way they connect with their patients. This unified and branded calling experience starts the call and sets the tone, building trust before it is even answered."