• 15725 SW Greystone Court, Suite 225
  • Beaverton OR 97006
  • USA


Netop is an international leader in remote support and communication solutions, with more than 12,000 customers in 80 countries. In business for more than 25 years, Netop develops and sells market-leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. Netop Live Guide is the company's innovative live chat solution for customer engagement and support, used by companies around the world to increase website conversions, reduce customer service costs and improve customer satisfaction. The company's Netop Remote Control software is the most secure, trusted and scalable remote support solution on the market today. Used by half of the Fortune 100, it helps businesses reduce support costs and meet security and compliance standards.

Product Description

Netop Live Guide is the live chat solution that helps companies boost online sales, increase customer satisfaction and reduce service costs. Live Guide offers a full range of tools for meaningful customer engagement through text chat, audio and video chat that works on websites, email and social media. Adding online chat to your customer service offerings is a powerful way to improve call center efficiency while communicating with customers in a way that more and more online consumers prefer. Live Guide's full feature set, advanced reporting capability and industry-leading operator interface are designed for usability and efficiency, resulting in increased conversion rates, lower service costs and improved customer satisfaction.

Whitepapers, Archived Webcasts and Sponsored Content

  • Website: Live Guide – Live Chat for Customer Engagement
    Customer engagement is crucial to your sales and customer service. Learn how Netop Live Guide can help you turn website visitors into satisfied customers. Whether you want to implement live chat as a customer service solution or improve conversions on your site, Live Guide can help you. Visit our resources, features and solutions pages to learn more about Live Guide, live chat best practices and industry-specific benefits.
  • Whitepaper: Interactive Chat Everywhere
    Learn how to use interactive live chat on your website, in your email campaigns and with social media to reach more customers online, more effectively. Businesses around the world are using live chat to boost online sales, reduce customer service costs and increase customer satisfaction. Now, new developments in chat technology make it possible to extend chat beyond your web site to online advertising, email marketing, press releases and even social media. Learn how you can use rich media chat to leverage social media, and transform traditional one-way marketing campaigns into interactive conversations that reach more customers.
  • Archived Webcast: Reach More Customers with Live Chat
    Learn what business benefits you can expect from live chat, best practices for a successful implementation, and key emerging trends that will help you deliver a more personal customer experience, anywhere, anytime. In this recorded webcast, featured speakers Diane Clarkson, Analyst at Forrester Research, Inc. and Sam Heiney, Director of Communication Sales at Netop, provide insights into real world implementations of live chat for customer engagement.
  • Whitepaper: Customer Retention 2.0
    Learn how financial institutions are using live chat to retain customers and improve their online financial services. With the advent of Internet banking, financial institutions actively moved their customers online – a powerful change, but one that rendered them anonymous. The loss of personal relationships weakened customer retention, and as a result, institutions now strive to restore a human element online. This paper explores live chat as the next step in online member services, and a competitive necessity: driving conversions, cutting costs and boosting satisfaction scores.


Articles Mentioned