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About MK SmartSpeech
Next Generation Speech Analytics Solution
Speech Analytics benefits offered by MK speech recognition software, range from voice, chat and email data solutions for customer experience, call center operations and accurate transcriptions, to give companies an all-in-one research and analytics platform. Amongst all speech analytics vendors, MK SmartSpeech provides a customized speech analytics solution to clients across contact centers, industries and verticals.
Their SmartSpeech Technology is powered by Voci's proprietary HyperVox hardware-accelerated speech recognition technology, with highly accurate output that can then be further analyzed to customized client needs. Services range from voice data solutions for customer experience, call center operations and transcriptions are guaranteed accurate out of the box.
WHY USE SPEECH ANALYTICS
Keyword spotting helps to identify keywords in utterances by analyzing conversation between two or more people and indicate whether specific key-words were mentioned. It helps businesses to identify trends by frequency and thus prioritize and address business problemss
It helps to classify unstructured content through development and deployment of categorization and extraction rules. All valuable information hidden in millions of voice transactions with our customers is categorized to give meaningful business insights
It groups data into Dimensions & Measurements and helps to extract value by unfolding complex relationships between business variables. For example, relationships between sales by Geography, Time and Demography
MK SmartSpeech suite of products enables clients to carry out advanced call analytics and benchmarking using Speech To Text technology.
MK SmartSpeech Benefits
- Searchable Recordings
Conduct simple keyword searches or design complex queries for detailed results
- Intelligent Dashboards
Analyze multiple focus areas through integrated dashboards
- Trend Based Reporting
Analyze trends to assess emerging issues for quicker action and control
- New Hire Assessment
Perform new hire proficiency assessment and identify training needs
- Emotional Intelligence
Perform assessment of customer emotions and sentiment to improve customer experience
- PCI DSS Compliant
Automatically identify and redact credit card info and other PCI sensitive information
- Audio Metadata
Integrate valuable metadata for silence, speaker clarity & talk-over information
- Cloud or On-Premise
Option to host over the cloud or on-site, thereby asserting more physical control
- Gender Identification
Segregate conversations to determine unique gender preferences
- Automated Redaction
Automatically redact sensitive information from your audio and text output
- Speaker Separation
Better understand speaker interactions by separating each side of the conversation
- Custom Applications
Automatically sort and analyze 100% of your audio by employing easy-to-use applications
||We did four different projects with Speech Analytics across different areas of application. The results in all areas were very promising and we are already in the process of making some significant changes
|VP – CUSTOMER EXPERIENCE
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