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Clicktools provides a cloud-based solution that enables organizations to collect, centralize, and act on customer feedback, leveraging the power of CRM. Since 2001, Clicktools surveys have helped organizations of all sizes and across industries improve customer experience and loyalty. Thousands of marketing, sales, and support professionals worldwide use Clicktools to collect information through surveys, scripts, and forms; centralize the data in CRM; and act on insights to deepen customer relationships.  

Notably, Clicktools was the first survey provider to integrate with Salesforce™ and was an original member of the AppExchange®. In 2008, Clicktools was also the first survey provider to integrate with Oracle CRM On Demand and became the first survey provider to include a Business Analytics engine with an out-of-the-box product.

Product Description

Thousands of marketing, sales, and support professionals worldwide use Clicktools to:

  • Collect customer feedback through surveys, scripts, and forms.
  • Centralize the data in your CRM system.
  • Act on the insights to deepen customer relationships

Clicktools delivers the power of enterprise software to give you greater value in an all-in-one customer feedback solution.  Once you own Clicktools, you can use it in any way you choose, across sales, marketing, support, HR, or any other functional area.

Whitepapers, Archived Webcasts and Sponsored Content

  • Customer Feedback & Surveys
    COLLECT: Strategically gather feedback with the industry’s most powerful, yet flexible solution for creating surveys, scripts, and forms. CENTRALIZE: Integrate responses in CRM to provide meaningful context, relevancy, and visibility into customer interactions, organization-wide. ACT: Automatically respond with timely, personalized communications to acknowledge and adapt to customer needs.


Articles Mentioned