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Verint Systems Inc.
330 South Service Road
Melville NY 11747

PH: 1-800-4VERINT / 631-962-9600
FAX: 631-962-9300
Visit their Web site: www.verint.com
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Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT. 

Product Description

Verint offers a comprehensive portfolio of customer engagement optimization that brings together proven solutions for customer analytics, engagement management and workforce optimization. This broad array of functionality includes engagement analytics, speech analytics, text analytics, enterprise feedback management, and identity authentication and fraud detection; along with employee desktop, case management, knowledge management, email management, live chat and co-browsing, web self-service, and social engagement; and voice recording, quality management, workforce management, performance management, desktop and process analytics, elearning and coaching,


Together, these solutions can help your organization deliver consistent, contextual and personalized experiences, no matter which channels customers use to engage. And they can help you aggregate, analyze and act on the enormous amount of customer, workforce and other business data that results from interactions across various departments and systems within your enterprise each and every day. 


By helping capitalize on the vast structured and unstructured data in your organization, Verint Customer Engagement Optimization can offer you a deeper understanding of workforce performance, operational efficiencies, service processes, interaction quality, customer journeys, and changing behavior dynamics.


Thousands of organizations around the world rely on Verint to help them enhance customer loyalty, increase revenue, mitigate risk, and manage operational costs Contact us to learn more about how to put Verint Customer Engagement Optimization solutions to work for you.


Whitepapers, Archived Webcasts and Sponsored Content
  • Customer Success Stories
    Learn how Verint solutions are helping organizations around the world uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence.
  • Videos
    Take a closer look at how Verint’s solutions can benefit your business.
  • Blog
    Gain insight from customer engagement optimization thought leaders at Verint.
  • News
    Keep up with the latest happenings at Verint.
This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEducation
Enterprise CRMFinancial Services/BankingGovernmentHealthcare
Professional ServicesRetailSMB/Mid-market CRMSports/Entertainment
Articles Mentioned
How Amazon and Salesforce.com Are Shaping Mobile Customer Support
Video chat apps such as Amazon's Mayday Button and Salesforce.com's Service SOS lead a new breed of mobile customer service apps
Verint Enhances Mobile and Personalization Capabilities in Enterprise Feedback Management
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms.
The Age of Speech Analytics Is Close at Hand
The "Johnny-come-lately" in contact centers is poised to become "Johnny-on-the-spot"
The Outlook for WFO: Optimal
The workforce optimization market stays strong, and better analytics and back-office features could make it stronger
Verint Acquires Telligent
The acquisition of Telligent moves Verint into the social media analytics space.
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