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Verint Systems Inc.
330 South Service Road
Melville NY 11747

PH: 1-800-4VERINT / 631-962-9600
FAX: 631-962-9300
Visit their Web site: www.verint.com
 
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Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision makers to anticipate, respond and take action.  Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.

Product Description

Verint offers a comprehensive portfolio of software and services for customer engagement optimization.  Our end-to-end suite helps organizations optimize their workforces, improve enterprise processes, and enrich customer interactions.  

Verint Customer Engagement Optimization brings together Verint's proven workforce optimization and customer analytics solutions with advanced customer service capabilities from KANA®, a Verint Company.  This broad array of functionality includes voice recording, voice biometrics, quality monitoring, speech analytics, text analytics, enterprise feedback management, workforce management, performance management, desktop and process analytics, elearning and coaching, along with customer service solutions, such as agent desktop, case management, knowledge management, and email, live chat, co-browsing, Web self-service, experience analytics, experience community, and social media response management. 

Together, these solutions help organizations aggregate, analyze, and act on the enormous amount of customer, workforce, and other business data resulting from customer interactions across various communication channels and departments / systems across the enterprise.  By helping organizations make sense of this structured and unstructured data, Verint Customer Engagement Optimization solutions can offer a deeper understanding of workforce performance, operational efficiency, service processes, interaction quality, and changing customer behavior dynamics. They can also help organizations deliver consistent, contextual, and personalized experiences, no matter which channels customers use to engage.

Whitepapers, Archived Webcasts and Sponsored Content
  • Customer Success Stories
    Learn how Verint solutions are helping organizations around the world uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence.
  • Videos
    Take a closer look at how Verint’s solutions can benefit your business.
  • Blog
    Gain insight from customer engagement optimization thought leaders at Verint.
  • News
    Keep up with the latest happenings at Verint.
This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEducation
Enterprise CRMFinancial Services/BankingGovernmentHealthcare
InsuranceManufacturing/AutomotiveNon-profitPharmaceuticals/Chemicals
Professional ServicesRetailSMB/Mid-market CRMSports/Entertainment
TechnologyTelecommunicationsTransportationTravel/Hospitality
Articles Mentioned
The 4 Key Customer Service Omnichannel Considerations
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
Verint Adds Multichannel Support to Enterprise Feedback Management
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
InContact Acquires Workforce Optimization Provider Uptivity to Launch WFO into the Cloud
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
Verint Introduces Business Impact Solution for Branch Sales Effectiveness
Verint Branch Sales Effectiveness will help financial institutions optimize customer engagement by helping improve productivity and Increase Revenue
 
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