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Verint Systems Inc.
330 South Service Road
Melville NY 11747

PH: 1-800-4VERINT / 631-962-9600
FAX: 631-962-9300
Visit their Web site: www.verint.com
 
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Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. Our solutions are designed to address three important areas of the actionable intelligence market: customer engagement optimization; security intelligence; and fraud, risk and compliance. Verint’s vision is to create A Smarter World with Actionable Intelligence®, and today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—already benefit from this vision. Learn more at www.verint.com and NASDAQ: VRNT. 

Product Description

Verint offers a comprehensive portfolio of customer engagement optimization that brings together proven solutions for customer analytics, engagement management and workforce optimization. This broad array of functionality includes engagement analytics, speech analytics, text analytics, enterprise feedback management, and identity authentication and fraud detection; along with employee desktop, case management, knowledge management, email management, live chat and co-browsing, web self-service, and social engagement; and voice recording, quality management, workforce management, performance management, desktop and process analytics, elearning and coaching,

 

Together, these solutions can help your organization deliver consistent, contextual and personalized experiences, no matter which channels customers use to engage. And they can help you aggregate, analyze and act on the enormous amount of customer, workforce and other business data that results from interactions across various departments and systems within your enterprise each and every day. 

 

By helping capitalize on the vast structured and unstructured data in your organization, Verint Customer Engagement Optimization can offer you a deeper understanding of workforce performance, operational efficiencies, service processes, interaction quality, customer journeys, and changing behavior dynamics.

 

Thousands of organizations around the world rely on Verint to help them enhance customer loyalty, increase revenue, mitigate risk, and manage operational costs Contact us to learn more about how to put Verint Customer Engagement Optimization solutions to work for you.

 

Whitepapers, Archived Webcasts and Sponsored Content
  • Customer Success Stories
    Learn how Verint solutions are helping organizations around the world uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence.
  • Videos
    Take a closer look at how Verint’s solutions can benefit your business.
  • Blog
    Gain insight from customer engagement optimization thought leaders at Verint.
  • News
    Keep up with the latest happenings at Verint.
This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEducation
Enterprise CRMFinancial Services/BankingGovernmentHealthcare
InsuranceManufacturing/AutomotiveNon-profitPharmaceuticals/Chemicals
Professional ServicesRetailSMB/Mid-market CRMSports/Entertainment
TechnologyTelecommunicationsTransportationTravel/Hospitality
Articles Mentioned
Verint Launches Real-Time Speech Analytics
Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
Verint Launches Robotic Process Automation
The new capabilities can automate, manage, and execute time-consuming, manual, and repetitive business processes. (Featured on SmartCustomerService.com.)
Build Customer Loyalty Through Smart Customer Service
In essence, Smart Customer Service means taking everything you know about a specific customer — previous contacts, order history, problems, preferred channel of contact — to provide proactive and personalized service to your customer.
Verint Completes Its Cloud Migration
All Verint Customer Engagement Optimization solutions are now available in cloud, on-premises, and hybrid deployment versions. (Featured on SmartCustomerService.com.)
Verint Upgrades Telligent Community
Advancements to Telligent Community simplify information sharing and organization of knowledge and content.
 
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