Agentforce can save time by taking actions in your org but requires careful security considerations, including user-defined guardrails and toxicity detection to prevent costly errors.
Alice Jessop //
19 Jun 2025
The shift to agentic AI design requires developers and organizations to rethink their approach to building digital experiences fundamentally.
Rob Mason //
10 Jun 2025
Forward-looking leaders should view this moment not as a threat but as a window for building stronger, more resilient customer connections.
Sid Banerjee //
28 May 2025
Companies should include intelligent solutions in their customer support offerings to help agents along. (Featured on SmartCustomerService.com.)
20 May 2025