The fear of being replaced is not related to the number of rep enablement capabilities a rep interacts with in their job.
Melissa Fletcher //
02 Jun 2023
Customers want greater flexibility with subscription payments, but increased calls to customer service could be an unintended consequence.
Brendan O’Brien //
26 May 2023
Because offering good service is their business, service companies often feel even more pressure to deliver the best experience possible. Unfortunately, many face challenges that include disparate systems, too many apps, and isolated workflows that cause bottlenecks, resulting in a disjointed CX.
Carmen Williams //
16 May 2023
Establishing and maintaining digital trust is not just a competitive advantage, it is a business imperative. And the contact center can play a critical role in preserving consumers' trust.
Owen Robinson //
03 May 2023