The key is knowing the "right" data to gather, to focus on, or to use in decision-making—and using it in a way that ultimately builds and sustains a continued cycle of customer loyalty and growth.
Solutions and technologies available to contact centers can help their agents find the work-life-balance that quiet quitters seek out.
This service design framework takes a journey management approach, mapping the end-to-end experiences of customers, employees, and partners to identify the areas that demand attention.
Some of the situations retailers are facing are unavoidable, such as supply chain issues and labor shortages. But how brands respond is fully within their control.