Harvard Business Review: Maximizing ROI with AI-Driven Process Management
NICE
Drive results with strategic AI process management
Despite the immense promise of digital transformation, many organizations struggle to realize the productivity gains expected from AI and advanced technologies. According to McKinsey, 30% of employee time is lost to non-value-added data work.
In this Harvard Business Review webinar, “Maximizing ROI with AI-Driven Process Management,” Thomas Davenport, president's distinguished professor of information technology and management at Babson College, and Tom Redman, president of Data Quality Solutions, will explore how a new approach to process management can help unlock the full potential of AI-driven transformation by integrating people, processes, and technology.
Harvard experts reveal proven methods to:
- Unite workflows across operations for exponential business gains
- Optimize processes continuously with AI insights
- Streamline experiences for seamless service
- Maximize efficiency at scale with AI-powered workflows
Drive AI ROI. Watch the webinar.