Companies have to take all stakeholders into account and remember that all voice aren't equal. But they can't solicit feedback from customers just for the sake of compiling a report. Customers have to know they've been heard.
Vanessa Bagnato //
23 May 2022
Sometimes what truly keeps customers happy and coming back is emphasizing—and empathizing with—their needs.
Paul Holder //
13 May 2022
The sell doesn't end after the sale. Here's what agencies should do to keep customers engaged and invested in their products.
Lainie Johnson //
10 May 2022
Brands that can maintain a 360-degree view of customers are able to thrive in the new data-driven climate and provide a superior customer experience.
Jamie Peers //
06 May 2022