Nearly every organization has been impacted by the 2020 digital transformation rush. Those that have not made moves to adapt stand to lose market share to competitors, suffer customer retention and loyalty fallout, and even face potential bankruptcy.
High call volumes and a shift to remote work are among the challenges faced by customer service organizations. Here's how they've responded.
Now is the time to invest in growth. Companies that act with urgency can capture the market share that will surge as demand returns.
Conversational assistants are becoming key components of customer engagement strategies. Here's how to find one that's right for you.