CCW: The Future of Customer Service: AI and Automation Trends for 2025

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[Report] Discover how leaders are maximizing their CX using 3 top AI trends

AI continues to rewrite customer service rules and the smartest companies aren’t waiting to catch up. They want to get ahead of it. In fact, 50% of all contact center leaders will increase AI investments this year.

Also, did you know 70% of contact centers have had issues integrating customer service tools? Now, they’re turning to an all-in-one AI solution to help customers and sharpen their competitive edge.

See how leaders are using three proven trends to actually resolve customer problems through actions—not just interactions.

The CCW report reveals how to:

• Boost performance by empowering agents with AI
• Simplify operations with a unified AI platform
• Optimize customer journeys across every touchpoint
• Achieve customer satisfaction breakthroughs like Sony

Get 3 trends to drive your strategy.