ITI

Profile

Vonage has reinvented communications. Change is an essential part of the Vonage DNA. Our original business brought VoIP to families and small businesses. And now we’re making communications more flexible, intelligent, and personal to help enterprises the world over stay ahead. We've brought leaders in unified communications, contact centers, artificial intelligence, and communications APIs all under one roof. Together, we’ve created the world’s most flexible cloud communications platform. Vonage has over 2,200 employees in 20 offices worldwide to support over 100,000 global businesses with reinventing their communications.

Vonage Contact Center powers customer engagement that transforms businesses globally. The award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to sell more, serve better and grow faster. Vonage offers enterprise grade CRM integrations with Salesforce (Sales and Service Clouds), ServiceNow (ITSM and CSM) and Microsoft Dynamics 365 (Sales and Service Hubs).

Whitepapers, Archived Webcasts and Sponsored Content

  • Vonage Contact Center
    Primary Vonage landing page for all things Vonage Contact Center Vonage has contact center solutions with some of the world's largest CRM vendors. Let Vonage assist your company by getting the most from your CRM investment.
  • Vonage Contact Center for Salesforce
    Primary Vonage landing page for all things Vonage Contact Center for Salesforce Explore the full suite of scalable Vonage contact center features. The rich solution set helps with performance management, integrates Salesforce channels, routes your customers intelligently, and optimizes your team. Together, these comprehensive, integrated capabilities boost your sales and service through conversations and experiences. Vonage Contact Center integrates seamlessly with Salesforce for key customer data and insights: https://www.vonage.com/resources/publications/Contact-Center-Salesforce/ https://www.vonage.com/resources/publications/salesforce-integration/ https://www.vonage.com/resources/publications/salesforce-vonage/ Empowering teams to deliver personalized connections across every channel.
  • Vonage Contact Center for ServiceNow
    Primary Vonage landing page for all things Vonage Contact Center for ServiceNow Empower your agents to deliver superior service experiences with Vonage Contact Center for ServiceNow.
  • Vonage Contact Center for Microsoft Dynamics 365
    Primary Vonage landing page for all things Vonage Contact Center for Microsoft Dynamics 365 Sales, service, or field services, Vonage Contact Center for Microsoft Dynamics 365 will allow all of your teams to elevate the experience they offer your customers.
  • Vonage Contact Center bundled with Vonage Business Communications
    Primary Vonage landing page for all things Vonage Contact Center bundled with VBC (SMB) Fully integrate your CRM tools and business applications with your unified communications platform to prepare a personal response. Enjoy a host of contact center features to minimize wait time, resolve issues quickly, generate best practices, and boost the customer experience. Now when the call begins…you’ll have your customers at hello.

Categories

Articles Mentioned