Marketers can boost their image with tech-savvy consumers by accepting e-cash
Linda Pophal //
29 May 2020
Onshore and nearshore locations see the most contact center growth
Phillip Britt //
27 Feb 2020
the Editors //
26 Aug 2019
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
the Editors //
26 Aug 2019
Making your product or service the solution to their problem works with the development community. Why isn't this authentic and informative approach applied to all types of marketing?
Alexandra Matthiesen //
12 Apr 2022
Augmented reality is enabling field service technicians around the world to work more efficiently, whether in the field or remote.
Bulent Cinarkaya //
08 Mar 2022
Being genuinely customer-centric is more than utilizing behavioral data. It means that the customer is at the center of your decision making, especially when it comes to innovation.
Matt Robison //
12 Jan 2022
As B2B companies generate new revenue using B2C tactics, they're looking to the next frontier: global markets. That means localizing their digital experiences.
Craig Witt //
11 Sep 2019
Enterprises will be able to bring their physical and digital presences together.
R "Ray" Wang //
11 Apr 2022
Your user experience needs to inspire user confidence.
David Truog //
01 Mar 2021
Customers will soon expect real-time experiences that are automatic, natural, unique, and contextually relevant
R "Ray" Wang //
01 Oct 2019
When you put customers at the heart of your decisions, you're bound to succeed
Patrick Gibbons //
28 May 2019