Technology
Features

The 2015 CRM Rising Stars: WalkMe Unleashes Guided Self-Service for the Web

The 'online GPS' can eliminate site confusion and facilitate interactions.

The 5 Distinct Customer Relationship Strategies

A clearly defined level of commitment to buyers is vital to growth.

The Evolution of the MBA

What business schools are doing to better prepare your future employees.

The Prospects and Limitations of Neuromarketing

Companies bring an emerging science to the art of marketing.

ViewPoints

Going Global, Part 2: Staffing Up Your New European Sales Office

Any well-run company knows that its people are the most critical factor to success—and this is especially true when opening offices abroad. Here are tips for hiring staff for your new European sales office. Part two of a two-part series.

What IT Execs Can Learn About Great Customer Experience From Amazon, Apple, and IKEA

These iconic companies' approach to customer experience and self-service can show IT departments how to delight their customers by helping them help themselves.

Combatting Overpayment in High-Tech Sales Programs

Six steps to address this costly challenge.

Your Users Are Hungry for Big Language

Give your content global relevancy with machine translation.

Columns

Designing Humor: IKEA Mocks Apple

Our consumerist obsession values hype over innovation.

Give Localization Its Due

Mastering this important concept is trickier than you think.

The Bright Future of the Internet of Things

Today's innovations are only the beginning.

The Race to Own You

How four Web giants aim to know more about consumers than we can even imagine.

Buyer's Guide Partners
  • bpm’online
  • Cogito Corp.
  • Convergys
  • eGain Corporation
  • eLoyalty, a TeleTech company
  • Genesys
  • iContact Email Marketing
  • Introhive
  • Melissa
  • NICE
  • NICE inContact
  • Point N Time Software
  • Radial
  • Soffront Corporation
  • Squelch
  • TeamSupport LLC
  • TeleNotes CRM Inc.
  • Verint® Systems
  • X2CRM