Onshore and nearshore locations see the most contact center growth
Phillip Britt //
27 Feb 2020
the Editors //
26 Aug 2019
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
the Editors //
26 Aug 2019
Companies are opening their CRM systems to partners, vendors, suppliers, and customers with new digital twin technology
Phillip Britt //
25 Apr 2019
As B2B companies generate new revenue using B2C tactics, they're looking to the next frontier: global markets. That means localizing their digital experiences.
Craig Witt //
11 Sep 2019
The real-life practicalities of digital transformation are significantly less about tools and data and more about the humans who employ them.
Siddharth Taparia //
10 Dec 2018
Marketing is increasingly making technology the star of its show, instead of keeping it in its rightful place: a strategic, supporting role. Here's why this is dangerous.
Justin Gray //
26 Oct 2018
Any well-run company knows that its people are the most critical factor to success—and this is especially true when opening offices abroad. Here are tips for hiring staff for your new European sales office. Part two of a two-part series.
Deirdre Moran //
04 Dec 2017
Customers will soon expect real-time experiences that are automatic, natural, unique, and contextually relevant
R "Ray" Wang //
01 Oct 2019
When you put customers at the heart of your decisions, you're bound to succeed
Patrick Gibbons //
28 May 2019
AI, automation, and analytics are leading to an era of self-service and sophisticated agents
Donna Fluss //
25 Mar 2019
The staffless Amazon Go stores seem like a convenience revolution—though for now, the experience might be beside the point
Ian Jacobs //
26 Dec 2018