The pandemic's effect on shopping behaviors will demand more experiences and more personalization in a brand's marketing efforts. Let's take a look at how personalization is evolving, and what marketers can do next to elevate their strategies.
Tauseef Syed //
04 May 2021
Engineering trust will be a key driver of both customer retention and acquisition in 2021. Brightpearl's CEO proposes five ways retailers can strengthen the bond between their brand and the consumer.
Derek O’Carroll //
16 Mar 2021
Here is why and how you should transform your customer service center into a flagship storefront that generates revenue, customer satisfaction, and trust.
Joseph Ansanelli //
27 Jan 2021
The digital transformation hastened by 2020 will lead companies to continue catering to the connected customer experience lifestyle.
Rocco Albano //
22 Jan 2021