the Editors of CRM magazine //
26 Aug 2019
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
the Editors of CRM magazine //
26 Aug 2019
The user companies that demonstrate the power of a good solution
the Editors of CRM magazine //
26 Aug 2019
Riversand's Product Information Management is a hidden gem for JTV's website
Phillip Britt //
26 Aug 2019
As B2B companies generate new revenue using B2C tactics, they're looking to the next frontier: global markets. That means localizing their digital experiences.
Craig Witt //
11 Sep 2019
Longtime staples of the contact center, visual engagement tools like screen sharing represent a new digital channel for efficiently selling products and services, deepening customer relationships, and growing revenue.
Tom Martin //
06 Sep 2019
A PVS can give you a complete view into different aspects of your customer database—including revenue, marketability, and engagement—revealing how your customer base is evolving, and what you need to do to build you bottom line.
Denise DeSisto //
27 Aug 2019
It results from knowing who you're targeting, developing tactics for how to engage them, and customizing messaging to make sure you're as relevant as can be.
Chuck Densinger //
25 Jul 2019
The last mile of direct-to-consumer supply chain is challenging
Leslie Ament //
25 Apr 2019
With Go and AR, the giant retailer is showing us how new tools can connect with customers
Brent Leary //
25 Mar 2019
Smartphone-wielding customers are reshaping the shopping experience, both online and in-store.
Arun Tom, Ram Sangadi, Leslie Ament //
01 Dec 2017
The Amazons of the world know exactly what their customers want, and to compete your company must, too
Brian Solis //
28 Aug 2017