Magazine Features

Best Customer Service Software, Solutions, and Leaders: The 2019 CRM Service Awards

Our 16th annual recognition of innovation and success in customer service

Best Customer Service and Contact Center Software and Solutions for 2019: The CRM Service Leaders Awards

Our picks for the top customer service and call center solutions. The 16th annual CRM Service Awards recognizes the leading companies in customer service.

Six Top Innovating Customer Service Companies for 2019: The CRM Service Rising Stars Awards

These vendors provide the products, services, and integrations that add up to innovation

Best Customer Service Case Studies for 2019: The CRM Elite Customer Awards

The user companies that demonstrate the power of a good solution

Best Customer Case Management: The 2019 CRM Service Leaders Awards

Best Contact Center Infrastructure: The 2019 CRM Service Leaders Awards

Best Interactive Voice Response (IVR): The 2019 CRM Service Leaders Awards

Best Web Support: The 2019 CRM Service Leaders Awards

Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards

Best Contact Center Search: The 2019 CRM Service Leaders Awards

Best Enterprise Feedback Management (EFM): The 2019 CRM Service Leaders Awards

Best Contact Center Analytics: The 2019 CRM Service Leaders Awards

Best Contact Center Outsourcing: The 2019 CRM Service Leaders Awards

Avaya Re-emerges with Renewed Purpose and Products: The 2019 CRM Service Rising Stars Awards

A new focus on next-gen service puts the vendor on a strong trajectory

RingCentral Dials into the Contact Center: The 2019 CRM Service Rising Stars Awards

Acquisitions and alliances move the collaboration vendor into the call center

SAP Goes All in with Customer Service: The 2019 CRM Service Rising Stars Awards

The CRM provider's service offerings received the lion's share of attention this year

Twilio Flexes Its Customization Muscles: The 2019 CRM Service Rising Stars Awards

With the Flex platform, companies can make the entire contact center experience their own

Vonage Takes Contact Centers to the Cloud: The 2019 CRM Service Rising Stars Awards

The company strengthened its position as a premier cloud contact center provider

Zappix Relieves Contact Center Stress: The 2019 CRM Service Rising Stars Awards

The vendor's solutions aid utilities with service interruptions and healthcare providers with treatment updates

Genesys’ PureCloud Boosts Company Nurse Service: A CRM Service Elite Customer Case Study

The contact center systems helps triage workplace injuries, saving time and money