CRM News

Translations.com Integrates with Salesforce

Translations.com debuts four Salesforce cloud integrations for GlobalLink Translation Management System.

Contentsquare and Monetate Partner for Personalization

The partnership between Monetate and Contentsquare allow e-commerce retailers to increase their marketing personalization efforts.

Zendesk Launches Zendesk Duet to Unite Sales and Support

Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams. (Featured on SmartCustomerService.com.)

NICE Announces New Version of NICE Satmetrix

The new release aims to improve customer experiences through enhancements designed to deliver real-time, targeted insights.

Agility, Speed Essential for Contact Center, Genesys Xperience Speakers Stress

Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments.

Exceed.ai Announces New Machine Learning Capabilities

The new capabilities aim to better engage prospects.

Genesys Doubles Down on AI at Its Xperience Conference

Conference speakers identify artificial intelligence and related technologies as the key to handling the explosion of contact center communications.

JRNI Launches Marketplace

JRNI's Marketplace offers prebuilt integrations with more than 20 partners.

Cyara Launches Accelerator for Cloud Migration

Cyara Accelerator helps companies move their contact centers to the cloud. (Featured on SmartCustomerService.com.)

LifestyleCX Integrates with Sherpa CRM

Senior living solutions providers integrate solutions.

Microsoft Integrates Red Box Voice into Dynamics

Red Box's voice capture capabilities are coming to Microsoft Dynamics 365 Sales Insights through a new technology integration.

Salesforce to Acquire Tableau in $15.7 Billion Deal

Salesforce is acquiring data analytics platform provider Tableau to help clients accelerate their digital transformations.

CallRevu Integrates with VinSolutions Connect CRM

The partnership drastically increases functionality and the flow of information between CallRevu and Connect CRM.

Smarsh Partners with CellTrust on Voice Capture and Archiving

The pairing provides a voice retention and oversight solution for financial firms.

Big Squid Launches Ultra-Fast Kraken Prediction API

The latest version of Big Squid's Kraken lets users make critical decisions on leads within 30 seconds.

Hearsay Integrates with Adobe Experience Manager and DocuSign

Insurance and wealth management firms can expand the value of their investments in content management and electronic signature systems by integrating with Hearsay Cloud.

Vidyard Updates GoVideo with Mobile App

Vidyard introduces new capabilities to bring the power of video to any sales professional.

Talkdesk Launches Hybrid Spaces

Hybrid Spaces lets companies run their contact centers in hybrid public and private cloud environments.

Unmetric Integrates with Hootsuite

Unmetric's Hootsuite integration lets users manage and benchmark their social presence against their competitors all in one place.

NICE Unveils Quality Central Insight

NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management. (Featured on SmartCustomerService.com.)