Gladly Launches Payments
Gladly Payments lets digital retailers accept payments through messaging channels.
Verint Touts Functionality, Flexibility of Solutions at Virtual Conference
As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains.
Pega Launches Ethical Bias Check to Help Prevent AI Discrimination
Ethical Bias Check, part of the Pega Customer Decision Hub, helps businesses practice responsible AI in their customer engagements.
Fred Reichheld Suggests Earned Growth as a New Loyalty Metric
The Net Promoter Score creator is now advocating for a new metric that measures continuing revenue from existing customers and referrals.
Medallia Launches Medallia Speech
Medallia is bringing speech analytics into Medallia Experience Cloud, it announced at its Medallia Experience online event today.
LinkedIn Updates Pages with Live Event, Polling Capabilities
LinkedIn is delivering tighter integrations between LinkedIn Live and LinkedIn Events in its latest LinkedIn Pages quarterly update.
Talkdesk Launches CX Cloud and Connections at Opentalk Virtual Event
Talkdesk continues its 20-in-20 innovations with two product innovations at its online event.
Outreach Introduces Outreach Kaia, a Sales AI Assistant
Outreach Kaia uses artificial intelligence to help sales reps with meetings and follow-up.
Salesforce.org Adds to Nonprofit and Education Clouds
Salesforce is building out its Nonprofit Cloud and Education Cloud to help organizations raise funds during the COVID-19 crisis.
Ogury Launches Video Chooser, Letting Consumers Decide Which Ads They See
Ogury Video Chooser is an interactive ad format shown to increase ad recall by 300 percent.
Crunchbase Releases New Features for Salespeople
Crunchbase's redesigned offerings are geared toward marketing and sales professionals
Full Circle Patent Covers Object Synchronization Technology
Full Circle received a U.S. patent for technology that solves the longstanding problem of synchronizing sales funnel objects within CRM systems.
CRM Software Sees Strong Market Growth
Wider CRM adoption yields better sales performance, BCC Research concludes.
Marketing Automation Industry to Surge Through 2027
Grand View Research expects the global marketing automation segment to reach $8.42 billion, growing at a CAGR of 9.8 percent.
Adobe Pinpoints Digital's Importance at Online Event
Adobe is expanding the capabilities of Experience Cloud with application services that make more information available to businesses.
Gartner Outlines Customer Service and Marketing Priorities to Mitigate Coronavirus Disruptions
Operational continuity, staff morale, and customer demand are being most impacted by the global pandemic.
U-Haul Call Centers Hustle to Help College Students in Unexpected Moves
U-Haul's contact centers, armed with work-at-home agents and Verint technology, are helping college students whose schools have been shut down due to the coronavirus pandemic. (Featured on SmartCustomerService.com.)
Zendesk Stresses Messaging's Growing Role at Relater Event
Zendesk officials highlighted the addition of messaging capabilities in many of its recent product releases.
Opus, Haptik Advance Intelligence Satisfaction Score as an IVA Metric
Companies need to determine how well their conversational user interfaces, speech analytics, and text analytics work together.
IBM Working on Greater Business Use of Natural Language Processing
IBM is close to adding more natural language capabilities into its Watson business applications, the company said at an online Innovation Preview.