Lead Liaison Launches Domo Connector
The connector allows users to bring data collected in Lead Liaison into their Domo account and reporting dashboards.
Verint Launches New Automated Verification Features
The robotic process automation solution monitors the end-to-end health of contact center systems. (Featured on SmartCustomerService.com.)
Salesforce Announces IoT Insights for Field Service Lightning
The solution aims to provide the data necessary to deliver predictive customer service for Internet of Things (IoT) devices. (Featured on SmartCustomerService.com.)
Directly Announces CX Automation Platform
The platform leverages the knowledge of expert users to help companies provide quick and effective customer service.
Conversica Launches AI Customer Success Assistant
The assistant automates customer conversations with the goal of improving the customer experience while reducing administrative task load.
Ensuring Employee Expertise Is a Digital Marketing Essential, Report Finds
The report from Digital Marketing Institute asserts that marketing leaders must make sure that their teams are properly skilled in the face of digital change.
LiveChat Launches New Chatbot Capabilities
The new functionality arises from integrating the LiveChat and ChatBot solutions. (Featured on SmartCustomerService.com.)
Janrain Announces Identity Central
The next-generation offering aims to accelerate implementation of customer identity and access management.
Zoho Updates CX Platform with Zia and New Analytics Tool
The latest version of Zoho CRM Plus is powered by the company's Zia virtual assistant as well as a new offering, Zoho Analytics.
LinkedIn Sales Solutions Announces New Sales Navigator Features
The new features include alerts, custom lists, and a ‘reports to' field on the lead page.
Zendesk Launches Sunshine CRM Platform
The platform is built in the public cloud on Amazon Web Services.
SAP to Acquire Qualtrics
The acquisition of Qualtrics enables SAP to help companies deliver superior customer, employee, product, and brand experiences.
Pyze Launches Latest Version of Its Growth Intelligence Platform
The new release features cross-channel user insights, actionable analytics campaigns, and customizable dashboards.
InsideSales Unveils Collective Intelligence Concept at Accelerate NYC
The concept envisions a ‘co-op' of data that allows users to ‘learn from everybody at scale.'
Acqueon Announces New Product Suite
The new offerings aim to improve experiences for customers and contact center agents alike. (Featured on SmartCustomerService.com.)
Evergage Announces Decisions and Data Science Workbench
The machine learning-powered offerings will enable companies to enhance and better analyze their personalization efforts.
Genesys Introduces Automated Forecasting and Scheduling
The new offering is an AI-powered forecasting and scheduling service for workforce management.
CallMiner Introduces Eureka Alert
The real-time speech analytics module aims to drive specific outcomes during a call or alert management to issues. (Featured on SmartCustomerService.com.)
Oracle Announces a New Secure Cloud at OpenWorld 2018
Oracle laid out its next-generation cloud, protected by barriers and bots, and announced three new offerings.
Alaska Airlines Debuts Text Messaging for Customer Service
The airline estimates that 40 percent of the calls received can easily be handled via text, so the new service will now likely alleviate pressure on its customer service line. (Featured on SmartCustomerService.com.)