CRM Featured Articles

Verint Launches Knowledge Anywhere KM Enhancements

Artificial intelligence and increased automation better connect people to information with Verint's Knowledge Management Professional.

UserTesting Adds Capabilities to Its Customer Feedback Solutions

New products build on the Human Insight Platform and enable companies to more powerfully target customers for research panels.

5 Ways Brands Celebrated #CustomerServiceWeek on Twitter

Here's how these companies showed off their customer service (and social media) savvy.

SugarCRM Introduces Fall 2019 Release

The new features in SugarCRM's Fall '19 release focus on self-service, automation, and collaboration.

Zendesk Unveils Gather and Sunshine Conversations Products

Gather offers peer-based customer support, while Sunshine Conversations enables social media interactions.

Spiro Adds Notes Feature to Its CRM Platform

Spiro's new Notes feature pulls data from customer interactions and ensures that necessary follow-ups are made.

SugarCRM Launches Discover Analytics Tool

Sugar Discover, based on Corvana technology, can provide historic and predictive insights.

Microsoft Boosts the AI in Dynamics 365

Microsoft has added apps and features to the Dynamics 365 product line to analyze additional consumer and in-store data.

Amazon Testing One-Tap Ratings for Customer Feedback

With a new technology that Amazon is testing, shoppers will be able to tap once to leave star reviews for products purchased.

Oracle Announces CX Cloud Updates at Oracle OpenWorld

Updates across Oracle Customer Experience Cloud help companies unify customer data, personalize interactions, and win more business.

Salesforce Launches CRM Cloud Solutions for Manufacturing and Consumer Goods

Manufacturing Cloud and Consumer Goods Cloud are parts of the Salesforce Customer 360 Platform.

Adobe Introduces Customer Journey Analytics

Adobe Customer Journey Analytics provides new layers of insight for marketers.

Forrester Unveils FeedbackNow 2.0

FeedbackNow is a real-time customer experience analytics solution.

Confirmit Adds Capabilities to Its Horizons Platform

The latest release of the Confirmit Horizons market research platform offers improved management efficiency and usability.

PipelineDeals Launches SuperShare

SuperShare enables companies to share CRM data with partners.

CRM Magazine Names its 2019 Market Leaders

The CRM Market Awards honor the leading vendors of sales and marketing technologies across nine categories.

LinkedIn Launches Insights and Research Hubs

Insights and Research pages are among the new features in LinkedIn's Success Hub for Marketers.

Folloze Expands AI-Driven Personalization Engine

New integrations with Demandbase round out the enhancements in Folloze's personalization platform.

Openprise Adds Attribution Capabilities

Openprise's marketing attribution capabilities reflect the dynamics of each buyer's journey.

Salesforce to Acquire ClickSoftware for $1.35 Billion

With the addition of ClickSoftware Salesforce is expected to upgrade Service Cloud and Field Service Lightning.