Articles for Kelly Liyakasa
Mobility, Collaboration Mark Enterprise Evolution
Businesses are taking a cue from the consumer world.
How to Beat Showrooming
Retailers don't have to feel powerless against the Internet.
Collaboration Makes Good Sales Great
World-class organizations leverage teamwork to be more successful.
Big Data and Customer Experience Begin to Converge
But 54 percent of companies view big data analysis as one of their challenges.
Big Data Demands Organizational Change
Technology is only one part of the equation.
Turn Customers Into Raving Fans
It's not about points or rewards cards.
Mobility Drives Multichannel Video Strategies
The personal nature of the platform requires new customer engagement tactics.
'Citizen Commerce' Site Highlights Products with Meaning
Curalate helps The Grommet succeed in social media promotions.
Jive Software Steps Up Mobile Strategy
Interest in enterprise collaboration fuels product development, integrations.
Marketers Sound Off on Digital Enterprise Issues
Is traditional marketing fundamentally "broken"?
The "Google-ization" of the Enterprise
Mobile, social solutions at scale are redefining business processes.
Salesforce.com "Doubles Down" on Marketing
Omnicom Media Group taps cloud vendor for agency network.
Apttus Automates Quote-to-Cash Process for Sales Reps
Launches Deal Maximizer for CPQ 6.0 solution.
Avangate Answers "Complex" Commerce Questions
Subscription-based Retina-X Studios ups mobile sales conversions by 20 percent.
Gigya Revs Up B2C Data Management
Launches Connected Consumer Management Suite
SAVO Group Automates Sales Proposals
Solution aids accuracy; helps align proposals with buyers' needs.
SAP Eyes B2C Commerce in Hybris Buyout
SAP co-CEO says move "asserts our will in the CRM marketplace."
Salesforce.com to Acquire ExactTarget, Round Out Marketing Cloud
The $2.5 billion deal will power cross-channel marketing attribution.
InsightSquared Raises $8 Million for SMB Sales Analytics
Company wants to offer a "consumer, Web-grade" analytical experience.
Birst Applies Analytics to NetSuite ERP, Cloud Commerce
Connector extracts more insights from ERP transactions.
Collaboration Meets Community Platforms
Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost.
How to Become Agile in Sales
Leverage partner networks and social media for success.
Executive Demand for Data Analysis Grows
CEOs re-evaluate enterprise roles, strategies to tie analytics to business values.
Companies Now Compete on Information
Businesses that embrace "being useful" will win out.
Ariba Helps B&H Get Discovered by Quality Buyers
Electronics mainstay boosts business leads using the commerce network.
Salesforce.com Launches Company Communities
Widens scope of Salesforce platform to drive enterprise mobility.
Oracle Mobilizes Oracle Service Cloud
Introduces Oracle RightNow Mobile Agent Application
SDL Launches Social Customer Analytics Framework
Measures customer, brand, product sentiment based on myriad factors.
Big Data Is Only One Part of the Personalization Equation
IBM Smarter Commerce speakers tout the importance of the customer.
Nimble Powers Intelligent Social CRM Interactions
Launches Nimble 3.0 Relationship Manager Platform
IBM Grooms Watson for Customer Service
Debuts IBM Watson Engagement Advisor for omnichannel support.
Certain Makes Meetings Trackable for Marketers
Solution links event activity to marketing automation, CRM systems.
Gigya Adds 21 Partners to Apps Ecosystem
Social, marketing partner integrations help personalize Web experiences.
Xactly Eyes Broader Enterprise Incentive Management
Company launches Xactly Objectives solution.
SAP Furthers Push into Cloud-Based, Predictive Solutions
Announces new people, customer, money, and supplier strategy.
Using Data for a Personalized Customer Experience
SAP says it can fuel "business-to-business-to-consumer" interactions.
Adobe Continues to Rev Up Digital Marketing Assets
Update to Adobe Connect promises stronger digital audience engagement.
InsideView Launches InsideView for Marketing
Cites growing demand to attribute marketing efforts to revenue performance.
Hearsay Social Debuts Brand, Social Sales Tools
Products help companies stay on top of social messaging, prospecting.
Crafting a Big Data Strategy for Customer Service
Focus on business outcomes driven by information and intelligence.
Social Media Amplifies the Customer Experience
To be successful, identify goals and stakeholders, and execute on strategy.
Moxie Blends Social Collaboration with Knowledge Management
Product launch combines search, social customer support, and automated workflows.
Marketing and Sales Need Social Alignment
Teams should unify their social media strategies.
Are Companies Failing in Their Customer Relationships?
"Open marriages" are common in corporate culture.
When Marketing and Technology Meet
Business transformation can occur.
Predictive Analytics: The Futurists' Formula
Unlock customer insights that increase sales.
Rosetta Stone Gets Fluent in Smarter Selling
InsideView helps the language learning company uncover new prospects.
Is the Consumer the New CMO?
Companies that take a data-centric approach to customer strategies have the advantage.
SAS Looks to Answer Complex Data-Driven Questions
Overhauls Customer Intelligence suite, debuts enhanced visualization.
Lithium Enhances Social Customer Experience Platform
Launches Social Intelligence analytics product, expands partner communities.
Demand Grows for Social B2B Data
Companies want to measure "ideal" customer profiles and lead behavior.
Salesforce.com Unifies Social Acquisitions
Launch of Social.com app weds social listening and CRM contact data.
UnboundID Thinks Customer Data Is a Two-Way Street
Launches Privacy Suite for customers, service providers.
KANA Software Goes After "Transformational" Enterprise Deployments
KANA Enterprise tailored for omnichannel customer experience.
Teradata Debuts Interactive Customer Engagement Offering
Unites digital marketing with enterprise data warehouse capabilities.
SugarCRM Looks to Tackle CRM Usage Hurdles
Planned summer launch of Sugar 7 emphasizes user, customer engagement.
Salesforce.com Launches Platform Mobile Services
Weds mobile frameworks and customer data to jumpstart enterprise app development.
Customers Expect Companies to "Know" Them
SugarCRM CEO says buyers have changed, and so must companies.
OpenMarket Powers Custom Push Notifications for Companies
Solution gives enterprises more insight into mobile app data, usage patterns.
Marketo Files for $75 Million IPO
Marketing automation, analytics remain in high demand.
Culture Plays a Key Role in Customer Relationships
Enterprises that align internally are the ones primed for success.
Sign, Seal, and Deliver with E-Signatures
New technology enables companies to close deals faster and satisfy compliance issues—all while cutting costs.
Adoption Problems Plague Digital Wallets
Retailers must overcome security, awareness, and integration issues.
Sales Reps Are Falling Short of Their Goals
Short-term strategies and a lack of automation could be culprits.
National Nonprofit Engages Social Donors
With the help of EpiServer, the National Down Syndrome Society replatforms its Web presence.
Why "Helping" Is the New "Selling" for Businesses
Author and strategist shares tips for gaining trust.
Infusionsoft Touts Sales Productivity and Smarter Social Campaigns
At annual user conference, Infusionsoft Spring 2013 Release is unveiled.
Zendesk Launches Native iPad Application
Company says 60 percent of Zendesk customers are now mobile.
Deriving Value from Big Data
Diverse data sets add to complexity but present new insights.
Salesforce.com Updates Chatter
Improvements include ability to publish files, polls via collaboration stream.
Data and Customers Are Top CEO Investment Priorities
Executives are most concerned about revenue growth, reducing costs.
Salesforce.com Customers Get Access to Predictive Offers
KXEN puts predictive analytics in the cloud for business users.
Crushpath Secures $6 Million; Debuts Pitch Sites
Product launch helps visualize sales, marketing, service offers.
FirstRain Debuts FirstRain for Touch
Enterprise customer intelligence solution built for Salesforce Touch platform.
Oracle Launches Social Relationship Manager
New platform marks one of the first product integrations with Oracle Eloqua.
Bunchball Debuts Nitro 5.0 Gamification Platform
Adds Nitro Studio for easily configurable game mechanics.
Badgeville for Adobe Marketing Cloud Released
Solution aims to increase audience engagement across Web properties, mobile apps, online stores, and more.
Leads360 Launches Express Solution for SMBs
Solution helps prioritize leads and follow-up action.
AppGlu Releases Mobile Enterprise App Platform
Allows businesses to publish, track, and personalize applications.
SMBs Seek Enterprise-Class Predictive Analytics
Simple and adaptive solutions can reduce costs and improve profitability for small companies.
Adoption Monitoring Meets Subscription Service Models
Companies look for ways to lengthen and enrich customer relationships.
NRF's Big Show: The Great Retail Convergence
Retailers need to crush silos now more than ever.
Pegasystems Enhances Its Customer Process Manager
The company adds collaboration, predictive features for customers and support agents.
Salesforce.com Debuts Service Cloud Mobile
Adds cobrowsing, mobile live chat, and communities for smart devices.
StackMob Boosts Enterprise Mobile Strategy
The evolution of the enterprise app store is the impetus.
Get Satisfaction Integrates with Badgeville
Move ties communities with game mechanics to drive user engagement.
Gartner Predicts a Surge in the Enterprise App Store
By 2017, 25 percent of enterprises will host their own store.
KnowledgeTree Ramps Up Sales and Marketing Collateral
Cloud-based tools deliver new insight into content.
Kred Owner Acquires Social Analytics Company Swaylo
Debuts ways brands can measure social influence in communities, campaigns.
Ontraport Scales Sales and Marketing Automation for SMBs
Updates workflows, payments, and lead tracking abilities
HootSuite Integrates with Socialcast
Adds enterprise social networking and collaboration tool to app directory.
Is Gamification Overhyped?
The majority of near-term gamified processes are expected to fail.
Social Pushes the Boundaries of Commerce
Are Amazon and Facebook reprogramming the way companies market and sell?
Bally Pumps Up Its Image
A twice-bankrupt fitness giant revamps its service efforts.
Family Paint Purveyor Stays in the Black
Using SugarCRM, Harper Inc. boosts orders and sales.
Oracle Wants to Take Customers Out of Systems Integration
The company plans to continue to aggressively go after cloud computing share.
ElasticSales Launches Close.io Platform
Designed for sales reps, the solution weds voice, email, and CRM.
Get Satisfaction Rolls Out Small-Business Solution
Community managers get more insights into customer traction.
Anametrix Launches Plug-in for Excel
New feature makes multichannel data analysis and reporting easier for marketers.
Infusionsoft Grows Its Social Business
Its acquisition of social marketing firm GroSocial adds to its SMB sales and marketing automation mix.
Verint Launches Personalized Guidance for Impact 360 Solution
Analytics designed to help companies get more proactive with agent performance.
Retailers Remake Store Strategies
At NRF 2013, major brands say they're rethinking in-store, online purchase behaviors.
Will SAP Make Companies More "User-Centric?"
At global news event, SAP debuts its high-speed Business Suite.
Zoho Brings Location, Productivity Features to Zoho CRM
Customers request project management capabilities in CRM.
Infusionsoft Receives a $54 Million Infusion
Funding will go toward product development, growing partner program.
Mobile App Developers Face Benefits, Pitfalls in 2013
Maintaining customer satisfaction is key to mobile app storefront success.
5 Emerging Sales Productivity Tools
New social, mobile, and collaborative tools help sales teams close more deals.
Vendors Grow Their Partner Ecosystems
The integrated cloud app platform will be at top IT trend for 2013.
SAS Ramps Up High-Performance Analytics
Premier Business Leadership Series 2012 foretells the future of big data.
Brainshark Satisfies Hunger for Leads
Data.com helps deliver "the best possible audience" for marketing messages.
Oracle to Acquire Eloqua for $871 Million
Move foreshadows Oracle's burgeoning Customer Experience Cloud.
Salesforce.com Socializes Sales Performance Management
Weds Work.com with Sales Cloud; debuts native game mechanics.
Birst Bolsters Predictive Analytics for Sales
Predictive analysis of transactional data improves sales performance.
Nimble Integrates with HootSuite Social Profiles
Move will foster deeper social selling and engagement opportunities.
ClearStory Data Gets $9M for Big Data Analytics
Investment matches the surge in the predictive solutions market.
DocuSign Deepens SugarCRM Integration
Customers can electronically sign right from opportunities and track document status.
Knoa Software Raises $7.5 Million in Venture Funding
Investment will build out enterprise application solutions.
Infor Acquires Orbis Global
Move strengthens marketing resource management capabilities.
Commerce Investments Are Set to Surge
E-commerce moves beyond Web-store hosting to managing customer data, orders, and inventory across the enterprise.
Salesforce.com Delves Deeper into Social and Mobile Enterprise
Dreamforce 2012 draws 90,000 attendees, features a multitude of product updates.
Telecoms Grapple with Support Inequality
Carriers struggle to offer effective service to all customers.
Is Your Web Site Optimized for Mobile Devices?
Reaching customers via smartphones and tablets requires a cross-channel strategy and investment.
Metal Mulisha Revs Up Online Traffic
With ReadyPulse, a sports apparel company sees e-commerce gains.
Yellowfin to Debut Business Intelligence Storyboard
Solution will explore big data in a visual manner.
To Be Social with Customers, Look Inside Your Organization
Proper engagement will require cross-enterprise change and strategy.
Oracle Knowledge 8.5 Adds Context to Customer Interactions
Company calls release most "comprehensive" since InQuira acquisition.
Industry Reacts to HP, Autonomy Shake-Up
What the software company's write-down could mean for customers, solutions.
Zendesk and Magento Team Up in Platform Integration
Alliance will drive customer service support for e-commerce sites.
SumAll Adds Instagram Analytics
Tool helps companies visualize social, online sales metrics.
Enterprise Mobile Apps Market Fueled by Sales, Productivity
DoubleDutch rakes in $4 million; other applications pick up steam.
Mavenlink, ViWo Team Up
Companies say Google Apps Marketplace venture will improve service for resellers, ISVs.
Enterprise Start-up Arcaris Debuts PlayVox.com
Platform powers social communities for call center agents.
VoloMetrix Releases Sales Module Application
Helps enterprises analyze internal resources, performance, and customer impact.
Connecting Retail and E-tail
More retailers are combining CRM data, social media, and personalization to improve the customer experience.
Big Data Analytics Can Help Improve Information Security
But using such insights for fraud prevention has room for growth.
Enterprise Videoconferencing, Telepresence Revenue Down
Broader macroeconomic factors and cautious IT spending could be the reasons, IDC finds.
For Robin Ruth, Streamlined Sales Are in the Bag
SupeRep helps the global accessories company expedite orders straight from iPads.
ePrize Spins off New Company LevelEleven
Venture to focus on enterprise gamification, CRM engagement
Meeting Mapper Releases Strategic Selling Tool
Versions for Apple iPad and Salesforce.com visually illustrate meeting effectiveness.
Webalo Gives Boost to Enterprise Mobility
General release of The App for Enterprise seen as solution to key hurdles.
SMEs Look to Technology Like Mobile Apps, Social Media to Grow
Despite uncertain economic conditions, companies are still focused on expansion.
InsideView Eyes a Critical Market: Small Business
Equifax partnership helps companies target, qualify accounts more efficiently.
A Move from Big Data to Big Analytics?
SAS Premier Business Leadership Series emphasizes real-time data processing.
Lithium Technologies Acquires Social Dynamx
Lithium Social Web born out of new alliance.
Infusionsoft Debuts Fall 2012 Release
Upgrades include campaign visualization, stronger lead-scoring capabilities.
ServiceSource Launches Renew OnDemand Platform
Cloud applications suite designed to optimize recurring revenue streams.
InsideSales.com Releases PowerText, PowerSocial Tools
Solutions designed to increase success rate of prospect, sales rep relationships.
Bunchball Integrates with SugarCRM
Partnership will enable enterprise-wide gamification.
Freshdesk Gamifies the Help Desk
Cites agent productivity, better support results as drivers in new solution.
Harry Rosen Mobilizes Luxury Menswear
Sales associates use Sage SalesLogix Mobile to connect with customers on a more digital level.
More Consumers Turn to Amazon for Product Research
Online leader strengthens its position but still faces roadblocks.
Hurd Makes His Mark
An exclusive interview with Oracle President Mark Hurd.
Social Media Experimentation to Shift to ROI Justification
Collaboration, social marketing have changed customer relationships.
Salesforce.com Delivers Social, Mobile Advancements at Dreamforce
CEO Mark Benioff touts transformative power of social media in business.
Oracle Commerce Undergoes Product Upgrade
Blends new features in the ATG, Endeca Cross-Channel Commerce Experience.
Badgeville Launches Badgeville for Salesforce
The application socializes CRM usage for salespeople with the ability to configure rewards and missions.
Unified Unveils SocialConnect Solution
The product is aimed at connecting social marketing campaign activity with CRM systems.
Mobile Seen as Key Retail Driver This Holiday Season
But companies must evaluate customer usage, measure performance.
Coveo Launches Coveo for Salesforce.com
Brings advanced search, unified indexing, to Sales and Service Cloud users.
DoubleDutch Debuts Hive Mobile CRM Application
Gives sales reps social, gamified, and location-based features.
PROS Introduces Quote2Win for Salesforce
New solution speeds up the price-and-quote process for salespeople.
Corporate Visions Acquires WhiteboardSelling
Companies look to help differentiate sales, marketing conversations.
Sage Releases ACT! 2013
Adds social, mobile, and e-marketing features to CRM solutions for SMBs.
Cracking the Code on Cyber Crimes
Despite efforts to proactively protect customer data, computer intrusions and online fraud are on the rise.
Expedia's Corporate Travel Arm Takes an InsideView on Sales
Egencia uses sales intelligence solution to identify opportunities and leads.
Retailers Are Rethinking Their Mobile Strategies
Smartphone users are not as purchase-driven as you might think.
B2B Tech Buying Cycle Is 20 Percent Longer
Internal buying complexity, vendor marketing, and sales processes are the main culprits.
J2 Global Launches CampaignerCRM
Solution "socializes" CRM for SMB sales professionals.
KANA Software Launches KANA Express
Cloud customer service solution designed for burgeoning midmarket segment.
Zurmo CRM Debuts Social Conversations
First phase of Zurmo's social rollout powers internal collaboration.
UnboundID Releases Updated Identity Services Platform
Solution provides foundation for better tracking of customer identity data.
Uncovering the "Amazon Effect"
Companies that make an experience "frictionless" and that build for the future win.
Savveo Seeks to Solve Local Advertising Problems
New venture will provide collective intelligence on local ad inventory for buyers and sellers.
Zoho Launches Zoho Campaigns Application
Integrates email, social media marketing capabilities with CRM.
How to Become Preferred in Business
CRM Evolution keynote Michael Vickers emphasizes creating added value in customer relationships.
Nimble Apps Integrates SalesClic with Highrise
Designed to improve sales efficiency with more insight into opportunities.
Companies Expect Big Data to Significantly Impact Sales
Many feel access to a variety of data sources can also mean missed opportunities, report finds.
CDC Software, Consona Merge to Form Aptean
Enterprise application providers call ERP, CRM solutions "complementary."
Igloo Software Deepens Social Enterprise Suite Offering
Adds multilingual translation, social analytics to the solution.
With More Data Comes More Complexity
Companies need to align their metrics with functional issues and corporate goals when deciphering big data.
Oracle Debuts CRM On Demand Release 20
Software update includes industry-specific capabilities for life sciences, financial services, and more.
Mavenlink Releases HTML5 Mobile Application
Launch extends enterprise workflow and collaboration solutions to smartphone users.
Selectica's Latest Launch to Accelerate Sales Contract Management
Company also announces general availability of Selectica Guided Selling for Salesforce through AppExchange.
SAVO Group Launches SAVO Teams Application
Solution designed to increase sales through internal collaboration, company says.
Actiance Integrates Socialite with Salesforce.com
Combines sales conversations and social interactions for comprehensive view of selling activity.
LexisNexis Launches SmartMeeting
Tool delivers sales intelligence reports to reps in their Outlook email environment.
Eloqua Melds Salesforce.com Chatter with Marketing Automation
Unified social layer connects sales and marketing for stronger collaboration.
Xactly Express Links up with Intuit QuickBooks
Built-in connectors enable users to more efficiently manage their revenue stream
Salesforce.com Rumored to Be Acquiring GoInstant
Alleged buyout would continue vendor "war" for customer experience
SalesPortal Unveils Marketing Analytics Dashboard
Builds on technology connecting brands and marketing partners through voice channels
Sparqlight Ramps Up Enterprise Social Workflow Capabilities
Application gets enhanced rules and automation, plus templating features
Juniper Networks Adds Value to Customer References
Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.
Solve the Master Data Management Equation
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Fewer than 1 in 7 B2B Customer Relationships Are Optimal
Gallup study find the need for a shift from price-focused strategy to one of customer engagement.
For Social Success, Build a Business Use Case
Companies that fail at measuring ROI say it's too hard, too early, or they weren't asked.
Red Funnel Releases FatStax 2.0 for iPad
Sales application provides offline access to documents, videos, and presentations, as well as analytics tracking
Oracle Outlines Customer Experience Strategy
Deeper cloud offerings expected to follow recent acquisitions spree
OpenQ Launches Social Enterprise Compliance Suite
Solution lets healthcare, life sciences companies flag, classify, and act on identified risks
Crushpath Launches Play-By-Play Platform for Salespeople
New software solution promises a real-time look into deal activity
Satmetrix Debuts Social Net Promoter
Metric draws on sentiment analysis to tie customer conversations to brand customer experience strategy
Brainshark Enhances Multiuser SlideShark App
Account administrators get permission-based access and folder management capabilities
SuccessFactors Debuts Mobile, Social Features for Business
Proliferation of mobile devices in enterprise is a driving force
Oracle Acquires Collective Intellect
Software giant builds out deeper cloud social offerings
Transforming into a Social CRM Enterprise
Being successful at social media often requires organizational change management. Here are some tips to follow.
M&T Bank Catapults Its Close Rates
Leads360's Dial-IQ helps the mortgage group achieve real-time results.
Customer Experience Is Critical in Net Promoter Benchmarks
Apple, Virgin America, JetBlue, USAA all nab high scores.
Zurmo Releases Beta Open Source CRM Application
Company promises a social, mobile, and gamified user experience
IBM Completes Acquisition of Vivisimo
Big data strategy will play dominant role for company through 2015
Tablets Trump Smartphones in Average Order Value
Retail study predicts heavier mobile usage, market appropriation
IGoDigital Launches Guided Search Tool
Intelligent search combines purchase behavior, preferences with search terms
Xactly Releases Incent 8 Solution
Introduces native iPad app for Incent, enhancements to Xactly Express at annual user event
Corporate Visions Releases Power Tools for Demand Generation
Incorporates assets like first-call conversation coaching, video modules
Zoho Introduces Facebook, Twitter Support Connectivity
Users can convert tweets, posts into support tickets and set escalation alerts
CallidusCloud to Debut MySalesGame Solution
Offering weaves social collaboration, gamification into a performance management platform.
Lenovo Launches ThinkPad mPOS Platform
Retailers continue to eye mobile point of sale for improved customer experience, profitabilty
Sixty Percent of Firms Use Social Media for Customer Support
Despite willingness to adopt social service channels, adoption still wanes depending on organization size and region.
Game On: Gamification Strategies Motivate Customer and Employee Behaviors
The things that make games so compelling "can equally make employees, partners, [and] customers addicted to your B2B or B2C offering."
Greater CRM Adoption Predicted
A surge in cloud-based and multichannel customer interaction contributes to the uptick, but obstacles remain.
Sales Enters a Brave New Social World
Three in four companies plan to use social media as an enablement tool within a year.
Telligent Community, Sitecore Integration Yields Stronger Social Community Experience
Marketers gain insight into community impact on sales process.
Radius Launches Sales Intelligence Platform
Solution promises insight into strong SMB market
Social Dynamx Debuts Customer Care Solution
Platform is geared toward large-enterprise social media management
Taptera Debuts Serendipity for Better Contact with Sales Leads
Real-time social, local data for Salesforce.com iOS users
FirstRain Adds Relevancy to Business Tweets
FirstTweets solution extracts valuable intelligence from Twitter
Xactly Upgrades Incent Enterprise Sales Comp Suite
Dashboard gets facelift; features including automated quota approvals introduced
Avidian Releases Prophet Ultimate On-Demand Edition
Adds social CRM functionalities, opportunity management, SharePoint support to solution
Sonoma Partners Launches Mobile Sales Kit for iPad
Mobile-minded, enterprise-grade apps continue growth pattern.
Aktana Debuts Collective Intelligence Suite for Field Sales
Solution designed to improve rep decisioning, follow-through using contextual recommendations
Infusionsoft Reveals Its Spring 2012 Release
Drag-and-drop campaign builder, lead gen tools, lead scores all part of the sleeker, small-business solution
Keeping the "Retail" in Retail Stores
Digital solutions are designed with in-store sales and customer experience in mind.
Game Mechanics Could Steer BPM Adoption
Proper handling of organizational politics is a key factor.
The New Sales Toolkit
Fixing a sales process has never been easier.
Organic Valley Milks Higher Earnings, Improves Operations
SalesLogix helps dairy co-op manage sales and distribution of organic products.
iGoDigital Rolls Out Segment Builder
Tool lets marketers leverage multiple data points for campaign creation
SAS Debuts Visual Analytics Offering
New release allows business users on the go access opportunities big data reveals.
GoTradeLive Establishes North American Presence
On-demand trading platform connects customers, suppliers, and partners to rev up deal flow.
Customer Loyalty "Under Assault," Expert Says
Enterprises need unified access to customer intelligence, data
Pegasystems Debuts Unified Marketing Solution
A "killer" application for CMOs, customer life cycle, executive says
Mzinga Partners with ISM for Customer Experience Solutions
The alliance will strengthen cross-enterprise social experience and feedback.
Yesware Expands Sales Productivity Solution
New features include Google Maps integration, deeper email tracking.
Clarabridge Expands Customer Experience Management Platform
Cross-departmental resolution, insight goal of new release.
GlobalOne, Cloud Sherpas Merger the "Next Step" for CSPs
Salesforce.com, Google partners get an additional $20 million in funding.
Selectica Releases Guided Selling Solution
The cloud-based offering is designed to improve sales effectiveness.
EPiServer Acquires Mediachase
The deal is expected to strengthen customer experience for brands' multiple touch points.
Social CRM Off to a Strong Start
2012 could prove favorable for capital investments and growth in the social sphere.
Turning Business Into Pleasure
As enterprises turn to gamification, measurable action, reputation, and incentives are all part of the equation.
Zilliant Grooms SalesMax for B2B Sales Teams
The cloud-based solution helps quantify and prioritize revenue growth and opportunities.
ClickSoftware Upgrades ServiceOptimization Suite
Enhancement promises improved mobility, customer service for the enterprise.
Xerox Releases Cloud-Based MDM Solution
Service promises reduced overhead costs, technicalities in implementation.
Customer Experience, Service Top of Mind for Retailers
Study finds multichannel sales a key influencer in planned strategies.
Pegasystems Strengthens CPM Solution
Personalization and consistency are factors in multitouch point support experience.
LoopLogic Releases Intelligent Media-Sharing Platform
Web-based solution integrates with back-end functionalities.
Cloud9 Unveils Intelligent Sales Forecasting Suite
The product is designed to identify, manage risk and opportunity against historical patterns.
Brainshark Releases SlideShark Team Edition
Cloud-based provider of online, mobile video presentation software gears app for mobile enterprise.
Unified Bolsters Enterprise Social Strategy
Social Operating Platform monitors and tracks campaign deployment, big data.
Xactly Ups Ante of Sales Comp Software
Xactly Express Plan Store features personalized rules engine, prebuilt templates for commission automation.
GlobalOne Picks Up Weblinc
Acquisition of Australian cloud applications provider to strengthen company's global footprint.
Scribe Syncs Data via Scribe Online
Enterprises, partners and ISVs on receiving end of improved integration.
Euclid Elements Forges Partnership with Claris Solutions
Sensor technology and analytics platform aggregate customer in-store data.
LeadMD Snaps up Marketing Engine
Stronger integration of sales and marketing platforms is the goal of acquisition.
Infusionsoft Releases Trifold System Upgrade
Software company adds social, sales CRM, and e-commerce features to suite.
Veeva Integrates CRM System with Concur
Companies say double-entry smackdown will improve efficiencies.
Beyond the Arc, Attensity Team Up
Data analytics and strategy consultancy strengthens Social Customer Insights solution
BDI Pharma Implements SAP Operating System
Biotech firm touts improved efficiency, distribution through transition.
Xactly Augments Mobile Sales Apps
New product is geared to "on-the-road" sales reps.
SalesNexus Ups Lead Stream
CRM solutions company's partnership with LeadFerret gives users access to hundreds of leads per month.
New Interface, Features for Zoho CRM
Upgrade promises improved functionality and customization.
Cisco Unified CCX Gets Cross-Channel Upgrade
eGain adds its multichannel software, opening the Cisco platform to mid-market firms.
Verizon Selects inContact for Cloud-Based Support
The telecommunications giant aims to help its business clients with a variety of customer communication options.