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201 East Fourth St.
Cincinnati OH 45202

PH: 800-344-3000
Visit their Web site: www.convergys.com
Year Founded: 1998
Ownership: Public
Stock Symbol: CVG
Number of Employees: over 1,000

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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world.

Product Description

Convergys' Customer Interaction Technologies offer channel-agnostic, technology-agnostic solutions that fit seamlessly into client environments, regardless of infrastructure. In addition, our Outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

Whitepapers, Archived Webcasts and Sponsored Content
  • View the recording of our 9/14 Webinar, Smart IVRs: The Superheroes of CX
    Consumers have become accustomed to using speech to interact with devices in their everyday lives--to get information, set timers, play their favorite music, and much more. Why not bring that same convenience and ease of use into your contact center? Join Convergys on Thursday, September 14, 2017 at 3:00pm ET for an informative webinar, Smart IVRs: The Superheroes of Digital CX. Featured speakers from Everest Group and FirstEnergy will provide valuable insights into: - What is driving digital customer experience needs and capabilities - The rise of digitally-enabled voice engagement - How FirstEnergy achieved award-winning results with a smarter IVR
  • Is Your Contact Center Your Weakest Link?
    Contact centers are becoming increasingly vulnerable to targeted cross-channel attacks by fraudsters, and regulatory non-compliance is becoming more costly. Our Fraud and Compliance Solutions proactively address these challenges, to protect your brand and give your customers the peace of mind they deserve.
  • Awards and Recognition
    In March 2017, Convergys was named a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide for the sixth consecutive time. Convergys also recently received the following awards: - 2016 Gold Stevie Award for IVR FastPath Development Environment - 2017 Silver Stevie Award for Best Use of Technology in Customer Service—Utilities - CRM Service Leader Award for Contact Center Outsourcing - XVII Consumidor Moderno Customer Care Excellence Award - 2017 Speech Technology Magazine Implementation Award for NLU platform implementation at FirstEnergy
  • Customer Interaction Hub
    Break down cross-channel technology barriers and enable customer information, activity, and behavior to flow seamlessly from channel to channel.
  • View the recording of our 9/26 webinar on Conversational Customer Care
    How successfully does your customer care stand out from the crowd? Companies today either win or lose based on the quality of service they provide. Service is the key means of differentiation, and customers have lost patience with poor experiences. Conversational Customer Care uses artificial intelligence to drive conversations that begin with a simple question: "How may I help you?" It's what your customers have been waiting for, so why are you waiting to offer it? Join Allyson Boudousquie, Convergys' Vice President, Market and Product Strategy on Tuesday, September 26 at 2:00PM ET for a FREE interactive roundtable webinar: Everybody's Talking: The Path to Conversational Customer Care. You will learn: • How Conversational Customer Care drives better, more personalized experiences • Why all Conversational Customer Care platforms are not created equal • How to measure the success of your implementation Overcome the barriers that are keeping you from providing a uniquely personalized experience. Your customers will thank you!
This company is listed in the following categories:
AnalyticsBig Data CRMCloud-based CRMConsumer Packaged Goods
Customer Service/Call CentersEducationEnterprise CRMFinancial Services/Banking
Professional ServicesRetailSMB/Mid-market CRMSocial CRM
Articles Mentioned
Cost Considerations Become a Top Concern
As products largely become commoditized and differentiation is harder to come by, cost clearly is setting some vendors apart in 2017.
Bigger Data vs. Smarter Data? Smarter Wins
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