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Convergys
201 East Fourth St.
Cincinnati OH 45202

PH: 800-344-3000
Visit their Web site: www.convergys.com
Year Founded: 1998
Ownership: Public
Stock Symbol: CVG
Number of Employees: over 1,000

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About Convergys Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees in 33 countries around the world. Visit www.convergys.com to learn more about us.

Product Description

Today’s business leaders are focused on implementing digital transformation, with the goal of making channels transparent to their customers. Convergys’ Outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics. Our comprehensive solutions support self-service, agent assisted self-service, and agent interactions to enable frictionless customer experiences.

Whitepapers, Archived Webcasts and Sponsored Content
  • AI and Speech Webinar on May 8th
    Register now for our upcoming webinar on The Growing Role of AI and Speech in Customer Care.
  • Virtual Assistant Solutions
    Learn how you can deliver conversational customer care across all channels.
  • Fraud and Compliance Solutions
    Learn how to protect your customers from internal and external threats.
  • The State of IVRs in 2018 Roundtable Webinar
    Join Darla Tucker, Convergys Director, Customer Solutions, and a panel of industry experts as they explore "The State of IVRs in 2018: Speech-Enabled IVRs are Thriving" on Wednesday, March 14, 2018 at 11:00am PT / 2:00pm ET. This live roundtable webinar will help you understand why optimizing your IVR is critical to your success and provide insights into new technologies such as visual IVR, conversational customer care, and artificial intelligence.
This company is listed in the following categories:
AnalyticsBig Data CRMCloud-based CRMConsumer Packaged Goods
Customer Service/Call CentersEducationEnterprise CRMFinancial Services/Banking
GovernmentHealthcareInsuranceIntegration
Manufacturing/AutomotiveMobileNon-profitPharmaceuticals/Chemicals
Professional ServicesRetailSMB/Mid-market CRMSocial CRM
Sports/EntertainmentTechnologyTelecommunicationsTransportation
Travel/Hospitality
Articles Mentioned
Convergys Launches ConvergysCX
ConvergysCX is a cloud-based voice of the customer solution.
Cost Considerations Become a Top Concern
As products largely become commoditized and differentiation is harder to come by, cost clearly is setting some vendors apart in 2017.
 
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