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Convergys
201 East Fourth St.
Cincinnati OH 45202

PH: 800-344-3000
Visit their Web site: www.convergys.com
Year Founded: 1998
Ownership: Public
Stock Symbol: CVG
Number of Employees: over 1,000

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Profile

Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 31 countries around the world.

Product Description

Convergys' Customer Interaction Technologies offer channel-agnostic, technology-agnostic solutions that fit seamlessly into client environments, regardless of infrastructure. In addition, our Outcome-based delivery model takes the risk out of digital transformation by providing Service Level Agreements based on achievement of key performance metrics.

Whitepapers, Archived Webcasts and Sponsored Content
  • View Our Recorded Webinar on CX Monitoring Solutions
    Gain valuable insights from Darla Tucker, Convergys' Director, Customer Solutions and Kelly Zunker, Cyara's Senior Strategic Accounts Director in this informative webinar: What Your Customers Wish You Knew About Measuring CX.
  • Technologies for the Digital Age
    Today’s connected customer expects personalized, instant service across their channels of choice. Convergys provides multichannel digital solutions—from chat to virtual assistants to social media to voice—that reduce customer effort and call volumes.
  • Awards and Recognition
    In March 2017, Convergys was named a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide for the sixth consecutive time. Convergys also recently received the following awards: • 2016 Gold Stevie Award for IVR FastPath Development Environment • 2017 Silver Stevie Award for Best Use of Technology in Customer Service—Utilities • CRM Service Leader Award for Contact Center Outsourcing • XVII Consumidor Moderno Customer Care Excellence Award
  • Customer Interaction Hub
    Break down cross-channel technology barriers and enable customer information, activity, and behavior to flow seamlessly from channel to channel.
This company is listed in the following categories:
AnalyticsBig Data CRMCloud-based CRMConsumer Packaged Goods
Customer Service/Call CentersEducationEnterprise CRMFinancial Services/Banking
GovernmentHealthcareInsuranceIntegration
Manufacturing/AutomotiveMobileNon-profitPharmaceuticals/Chemicals
Professional ServicesRetailSMB/Mid-market CRMSocial CRM
Sports/EntertainmentTechnologyTelecommunicationsTransportation
Travel/Hospitality
Articles Mentioned
Cost Considerations Become a Top Concern
As products largely become commoditized and differentiation is harder to come by, cost clearly is setting some vendors apart in 2017.
Bigger Data vs. Smarter Data? Smarter Wins
Mining customer interactions for compelling insights can drive big gains.
 
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