Join this webcast and learn what it means to have a mobile-first mindset when it comes to customer care that corresponds to the way customers actually use their mobile devices.
Sponsored by: Glance Networks, Nice InContact and UJET
Coming July 15, 2020
Join us on this first ever look at conversational service automation (CSA) and see how integrated omnichannel support and relevant technologies can all work together in real time to provide efficient and concise customer experiences.
Sponsored by: NICE Nexidia
Coming July 22, 2020
Tune in to this webcast and learn from our panel of experts why you should invest in AI-based speech analytics and what you can expect from these remarkable contact center technologies.
Sponsored by: NICE, Verint and Calabrio
Coming July 29, 2020
Learn from our panel of experts what to consider as you decide the best way to measure your CX initiatives and make continual adjustments over time.
Sponsored by: NICE and NICE InContact
Coming August 12, 2020
Join us on this roundtable webcast and learn how customer data platforms can help your organization create a unified view of your customers in a way that was all but impossible just a few years ago.
Sponsored by: Validity
Coming August 26, 2020
Join us on this webcast and discover why business leaders will be favoring cloud contact center solutions over on-premises solutions so strongly over the next several years.
Sponsored by: NICE, Verint and Calabrio
Coming September 16, 2020
Join our panel of experts and find out what options are available to deliver world-class self-service that will improve your customer experience, cut costs, and insulate your customer care team from mundane repetitive tasks, allowing them to concentrate on higher-level issues.
Sponsored by: Verint
Coming September 30, 2020
Join us on this webcast and find out how to create a great omnichannel experience that will ultimately improve the experiences of all your customers.
Sponsored by: Glance Networks
Coming October 07, 2020
Join this webcast and find out which types of real-world use cases are showing the most promise and the best return on investment, and where to begin for quick wins.
Sponsored by: CRM
Coming October 21, 2020
Join us on this first-ever roundtable webcast topic and find out how to streamline your authentication process for better marketing, customer experience, and security.
Sponsored by: NICE and Neustar
Coming November 04, 2020
Join us on this roundtable webcast and learn from our panel of experts how to execute a cost-effective customer service strategy while simultaneously increasing revenue through stronger customer loyalty and advocacy.
Sponsored by: NICE and Nuance
Coming November 18, 2020
Join us on this wide-ranging roundtable topic and find out what our panel of experts consider the biggest innovations to hit the contact center this year—and what they see coming down the pike.
Sponsored by: NICE, Verint and Calabrio
Coming December 02, 2020
Join us on this special roundtable webcast and learn best practices for customer communications management.
Sponsored by: CRM
Coming December 16, 2020
Gain insights into how to build a solid foundation for a work-from-home contact center model with scale and agility to keep your customers satisfied.
Sponsored by: NICE InContact
Original Broadcast Date: Jun. 24, 2020
Join our expert roundtable and learn how the twin goals of reduced costs for the voice channel and delivery of optimal customer experiences can be accomplished.
Sponsored by: Nuance, Verint and Vonage
Original Broadcast Date: Jun. 17, 2020
Sponsored by: Esker
Original Broadcast Date: Jun. 10, 2020
Join us on this illuminating webcast and learn from the top experts in the field what to focus on to achieve these compelling results, and how to make your business case to management.
Sponsored by: Glance, Kitewheel, Confirmit and Calabrio
Original Broadcast Date: Jun. 03, 2020
In this webinar, we will discuss a 5-step approach to helping businesses improve their digital engagement approach to help mitigate current pains and future proof their engagement strategy.
Sponsored by: Bold360 by LogMeIn
Original Broadcast Date: May. 27, 2020
If your contact center isn’t serving your customers or adding value to your organization, listen to our panel of experts and learn how to hone your competitive edge by transitioning to a customer engagement center.
Sponsored by: Gladly, Zendesk and Vonage
Original Broadcast Date: May. 20, 2020
Underscoring the need for organizations to operate anywhere, businesses are being forced to rethink their communications strategy.
Sponsored by: Vonage
Original Broadcast Date: May. 13, 2020
Join us on this important and topical roundtable webcast and learn how virtual contact center technologies can help your organization with business continuity and customer communications in this unprecedented time of self-isolation and crisis.
Sponsored by: Calabrio, Genesys, LogMeIn and Five9
Original Broadcast Date: May. 06, 2020
Join us for this important discussion and learn how you can initiate or expand your BI and customer analytics initiatives.
Sponsored by: NICE and Zendesk
Original Broadcast Date: Apr. 22, 2020
Join our panel of experts and find out how VoC programs can help your company.
Sponsored by: Calabrio and Gladly
Original Broadcast Date: Apr. 15, 2020
Join us to learn about the Drivers for agent engagement, motivation and challenges
Sponsored by: NICE inContact
Original Broadcast Date: Mar. 25, 2020
This webinar will share how call originators (such as contact centers) can improve the customer's call experience and increase call answer rates.
Sponsored by: Neustar
Original Broadcast Date: Mar. 18, 2020
Join this educational webcast and learn how AI technologies will help your organization improve customer service, predict customer needs and behavior, and increase operational efficiencies.
Sponsored by: Nuance, Genesys, LogMeIn and Directly
Original Broadcast Date: Mar. 11, 2020
In this webinar, we explore what new technologies are out there to improve your customers’ experience and how it can improve your bottom line.
Sponsored by: LogMeIn
Original Broadcast Date: Mar. 04, 2020
Join us on this roundtable with a panel of experts from NICE Nexidia, Kitewheel, and Calabrio and learn how to gain true insights into the customer journey using analytics to uncover issues and constantly refine your journey maps.
Sponsored by: NICE Nexidia, Kitewheel and Calabrio
Original Broadcast Date: Feb. 26, 2020
Creating happy customers and retaining them has long been a top objective for customer service organizations. However, the dynamics impacting customer loyalty have changed.
Sponsored by: ServiceNow
Original Broadcast Date: Feb. 19, 2020
Register for this upcoming webinar with Destination CRM, featuring eGain, to learn about best practices and at-scale success stories.
Sponsored by: eGain
Original Broadcast Date: Feb. 05, 2020
How to cope with these data quality issues? Join us and learn the best practices you will need to address the constantly demanding nature of maintaining high-quality databases.
Sponsored by: Validity, Openprise and ZoomInfo
Original Broadcast Date: Jan. 29, 2020
Our megatrends roundtable is always interesting and enlightening. Make sure to register!
Sponsored by: NICE Nexidia, Nuance, Edify and Calabrio
Original Broadcast Date: Jan. 22, 2020
Join innovative healthcare revenue cycle management leader, Avadyne Health's Senior Director of Business Intelligence, Pete Hamlin, along with speech analytics veteran Brian LaRoche, Marketing Director at CallMiner as they share how Avadyne Health has achieved remarkable results.
Sponsored by: CallMiner
Original Broadcast Date: Jan. 15, 2020
Join our panel of experts from NICE Nexidia, Callminer, and Zendesk and find out how you can leverage customer analytics solutions to make better-informed decisions.
Sponsored by: NICE, CallMiner and Zendesk
Original Broadcast Date: Dec. 04, 2019
This webinar will feature demos and use cases from founder and managing director of FourteenIP, which delivers voice and data solutions for hundreds of hotel chains that include Marriott, Hilton, Hyatt, Four Seasons and Soho House.
Sponsored by: Inference
Original Broadcast Date: Nov. 20, 2019
Join our panel of experts and find out how AI-assisted sales tools can help your team target the deals most likely to close and improve win rates.
Sponsored by: Dun & Bradstreet; Aviso
Original Broadcast Date: Nov. 13, 2019
Join our panel of experts as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.
Sponsored by: NICE, Verint, Gridspace and Interactions
Original Broadcast Date: Nov. 06, 2019
Join us for a discussion about data-driven approaches that can help you identify and capture untapped demand.
Sponsored by: Dun and Bradstreet
Original Broadcast Date: Oct. 30, 2019
Join our panel of experts who will discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.
Sponsored by: Teleopti, A Calabrio Company; SmartAction; Verint; Directly
Original Broadcast Date: Oct. 23, 2019
Join our panel of experts and learn how to create efficient customer journeys even for the most complex situations.
Sponsored by: NICE and Neustar
Original Broadcast Date: Oct. 09, 2019
Join our panel of experts and learn why IVRs are poised to become your customers' favorite channel
Sponsored by: NICE, Concentrix, Gridspace and Talkdesk
Original Broadcast Date: Sep. 25, 2019
In this webinar, we will share actionable insights regarding how you can enhance your digital presence across social media, closely aligned with marketing, sales, and customer service.
Sponsored by: Nagarro
Original Broadcast Date: Sep. 18, 2019
Join our panel of experts and find out how you can gain insights into creating better customer engagement between brands and customers.
Sponsored by: UJET and Edify
Original Broadcast Date: Sep. 11, 2019
The pace of change in the world of customer engagement is not showing any signs of slowing down, nor is the market getting any more forgiving: customers continue to challenge companies to give them experiences that make their lives easier.
Sponsored by: Nuance
Original Broadcast Date: Aug. 14, 2019
Join our panel of experts and find out how you can leverage these new technologies to build better experiences for your customers.
Sponsored by: NICE InContact, Concentrix and CallMiner
Original Broadcast Date: Aug. 07, 2019
Join us on this roundtable webcast focusing on the practical application of artificial intelligence-powered speech analytics for driving better customer experiences and a competitive advantage.
Sponsored by: Gridspace, NICE Nexidia, and CallMiner
Original Broadcast Date: Jul. 31, 2019
Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promise to be the model of customer support for the foreseeable future.
Sponsored by: Neustar and Attivio
Original Broadcast Date: Jul. 17, 2019
Experiences represent a moment in time. Loyalty is enduring. Loyalty is also voluntary. Organizations that recognize the power of loyal customers see customer service as a strategic asset, not a cost center.
Sponsored by: ServiceNow
Original Broadcast Date: Jul. 10, 2019