CRM Training and Webinars

FREE live Web event produced by destinationCRM.com and CRM Magazine.

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Upcoming

Smart Customer Service

Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promise to be the model of customer support for the foreseeable future.

Sponsored by: Neustar and Attivio

Coming July 17, 2019

AI-Powered Speech Analytics: Use Cases In the Contact Center

Join us on this roundtable webcast focusing on the practical application of artificial intelligence-powered speech analytics for driving better customer experiences and a competitive advantage.

Sponsored by: Gridspace, NICE Nexidia, and Callminer

Coming July 31, 2019

Conversational AI for Better Customer Experiences

Join our panel of experts and find out how you can leverage these new technologies to build better experiences for your customers.

Sponsored by: NICE InContact, Concentrix and Callminer

Coming August 07, 2019

Workforce Optimization: The Workhorse of Contact Center Management

Join our panel of experts and find out how you can leverage workforce optimization to better manage your contact center.

Sponsored by: Talkdesk

Coming August 21, 2019

Customer Engagement -- Predictor or Driver of Customer Value?

Join our panel of experts and find out how you can gain insights into creating better customer engagement between brands and customers.

Sponsored by: CRM

Coming September 11, 2019

The IVR in the New Age of Voice

Join our panel of experts and learn why IVRs are poised to become your customers' favorite channel

Sponsored by: NICE, Concentrix and Gridspace

Coming September 25, 2019

Creating Efficient Customer Journeys

Join our panel of experts and learn how to create efficient customer journeys even for the most complex situations.

Sponsored by: NICE and Neustar

Coming October 09, 2019

Leading Self-Service Customer Support Trends in 2019

Join our panel of experts who will discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.

Sponsored by: CRM

Coming October 23, 2019

2019 Contact Center Innovations

Join our panel of experts as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.

Sponsored by: NICE, Verint and Gridspace

Coming November 06, 2019

AI-Assisted Sales in the B2B Marketplace

Join our panel of experts and find out how AI-assisted sales tools can help your team target the deals most likely to close and improve win rates.

Sponsored by: CRM

Coming November 13, 2019

Superior Decision Making with Customer Analytics

Join our panel of experts and find out how you can leverage customer analytics solutions to make better-informed decisions.

Sponsored by: NICE and Callminer

Coming December 04, 2019

Archived

From Experience to Loyalty: Shifting Your Customer Mindset Matters

Experiences represent a moment in time. Loyalty is enduring. Loyalty is also voluntary. Organizations that recognize the power of loyal customers see customer service as a strategic asset, not a cost center.

Sponsored by: ServiceNow

Original Broadcast Date: Jul. 10, 2019

Digital Transformation: From Call Centers to Customer Engagement Centers

Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promises to be the model of customer support and communications for the foreseeable future.

Sponsored by: Genesys, UJET and Gridspace

Original Broadcast Date: Jun. 05, 2019

The State of AI in Marketing

Join this webinar as Genesys experts cut through the buzzwords to find how Genesys AI powered solution is challenging the status quo and putting emphasis on the intersection of AI and the human touch to increase website conversions.

Sponsored by: Genesys

Original Broadcast Date: May. 30, 2019

Data Quality: Critical Component for CRM Success

If managing data use to be considered extremely difficult, it's reached a whole different level with all of the many data sources available, structured and unstructured, that are available today. Join our panel of experts and see what's right for your company.

Sponsored by: ZoomInfo, Validity and Openprise

Original Broadcast Date: May. 22, 2019

Turn Your Call Center into an Intelligent Contact Center

Today's customers are more demanding than ever. They want to communicate with you anytime, anywhere, and over the channel of their choice.

Sponsored by: Five9

Original Broadcast Date: May. 01, 2019

Measuring CX with Voice of the Customer and Journey Analytics

Join us on this webcast and find out to keep your CX on track!

Sponsored by: UJET, Medallia and Confirmit

Original Broadcast Date: Apr. 24, 2019

CRM Best Practices Playbook: Winning Secrets from Data Quality Champions

High-quality CRM data isn't just a business asset. It's key to gaining a competitive advantage.

Sponsored by: Validity

Original Broadcast Date: Apr. 17, 2019

Making Contact Center Agents Successful in the Digital Era

Register for the upcoming eGain-CRM Magazine webinar to learn about today's state of agent experience (AX), root-causes of AX malaise, and the tools and best practices for success.

Sponsored by: eGain

Original Broadcast Date: Mar. 20, 2019

AI and the Contact Center: Radical revolution or methodical evolution?

Register for this round table webcast and learn how to start developing a long-term, cross-organizational AI road map, no matter what corner of the organization you are in.

Sponsored by: Talkdesk, Concentrix and Verint

Original Broadcast Date: Mar. 13, 2019

Every Moment Matters: The Rise of Omni-Digital Customer Engagement

Consumers today expect to be able to interact with companies whenever and however they choose.

Sponsored by: RingCentral

Original Broadcast Date: Mar. 06, 2019

Customer Experience Transformation in 2019

Join our panel of experts on this educational webcast and find out how your company can best transform their CX initiatives.

Sponsored by: Zendesk, Genesys and NICE InContact

Original Broadcast Date: Feb. 13, 2019

Real-Time Analytics for better Customer Experiences and more Loyal Customers

If your organization is curious to see how real-time analytics can advance your CX goals, you should attend this webcast.

Sponsored by: RedPoint and Nuance

Original Broadcast Date: Jan. 30, 2019

CRM Megatrends to Watch in 2019: Predictions from the Top Leaders Driving Change

Join our panel of experts and find out what to look for in 2019!

Sponsored by: eGain, NICE and X2CRM

Original Broadcast Date: Jan. 23, 2019

CX in 2019: The Necessity for Humanized Customer Engagement

We'd like to invite you to join ServiceNow and their guest, Paul Greenberg, President of The 56 Group. Paul will provide practical guidance on how to create more satisfied customers and establish lasting positive impressions.

Sponsored by: ServiceNow

Original Broadcast Date: Jan. 16, 2019

Designing the Blueprint for Data-Driven Customer Experiences

How can marketers automate and deliver real-time interactions in the age of the empowered consumer? The name of the game is connected data.

Sponsored by: RedPoint Global

Original Broadcast Date: Jan. 09, 2019

Proactive Customer Service - Anticipating Customer Needs

Join us on this roundtable webinar and learn how proactive customer care can differentiate your organization.

Sponsored by: Call Tracking Metrics, Customer Portfolios and NICE Nexidia

Original Broadcast Date: Dec. 05, 2018

The Anatomy of Great Sales Enablement

A Sales Enablement program can be the key to higher win rates and greater productivity. However, all effective Sales Enablement programs have a lot of moving pieces. To achieve a sustainable and successful program, all of the pieces must be working in harmony.

Sponsored by: Bigtincan

Original Broadcast Date: Nov. 28, 2018

Voice of the Customer Programs - From Listening to Action

Join us on this roundtable webinar and learn how Voice of the Customer programs can be used to improve service, satisfaction, and loyalty.

Sponsored by: Intouch Insight and NICE inContact

Original Broadcast Date: Nov. 07, 2018

Advanced Analytics for Better Customer Experiences

Join us on this roundtable webinar where our panel of experts will discuss how analytics can help you reach your strategic goals and differentiate your company with continuous CX improvement.

Sponsored by: Calabrio, Looker and NICE Nexidia

Original Broadcast Date: Oct. 24, 2018

2018 Contact Center Innovations

Join us on this roundtable webinar and learn about the latest innovations in the world of contact centers.

Sponsored by: Neustar, Verint, Cyara and NICE

Original Broadcast Date: Oct. 10, 2018

Business Intelligence and Analytics - a CRM Perceptive

Join us on the roundtable webinar where we will focus on business intelligence and analytics tools and their practical applications for CRM.

Sponsored by: Calabrio and CallMiner

Original Broadcast Date: Oct. 03, 2018

Transforming Customer Service with Artificial Intelligence

Join our panel of experts from Genesys, eGain, Radial, and Convergys on this seminal roundtable webinar and learn how AI can transform your customer service paradigm.

Sponsored by: Genesys, eGain, Radial and Convergys

Original Broadcast Date: Sep. 26, 2018

Real-World Lessons from T. Rowe Price on Building Client Trust and Loyalty

Join this webinar to hear Blake Morgan, the customer experience futurist, speak about how the future belongs to companies that "do more" for customers, and leverage the right technology to do so.

Sponsored by: servicenow

Original Broadcast Date: Sep. 19, 2018

Highly Effective Customer Experience Strategies

Join us on this roundtable webinar where our panel of experts will share their guidance for improving CX initiatives.

Sponsored by: Confirmit and CallMiner

Original Broadcast Date: Sep. 05, 2018

AI-Powered Sales Teams

Join us on this roundtable webinar and learn how to help sales people become more successful with AI sales tools.

Sponsored by: Bigtincan, Conversica and Aviso

Original Broadcast Date: Aug. 29, 2018

The New, Invisible Role of Channels in Customer Service

Join us for a conversation between Shep Hyken, a leading expert in the field of customer service and experience, and Anand Janefalkar, CEO and founder of UJET, as they discuss the role channels play in customer experience.

Sponsored by: ujet

Original Broadcast Date: Aug. 22, 2018

Choosing the Right Marketing Technology Stack

Join us on this new roundtable webinar where our panel of experts will take a look at the issues to be considered when building a well-planned marketing technology infrastructure.

Sponsored by: Looker

Original Broadcast Date: Jul. 25, 2018

Meet NEVA -- the World's First Employee Virtual Attendant

NEVA automates routine activities while employees attend to other tasks requiring their special skills.

Sponsored by: NICE

Original Broadcast Date: Jul. 18, 2018