This webinar will feature demos and use cases from founder and managing director of FourteenIP, which delivers voice and data solutions for hundreds of hotel chains that include Marriott, Hilton, Hyatt, Four Seasons and Soho House.
Sponsored by: Inference
Coming November 20, 2019
Join our panel of experts and find out how you can leverage customer analytics solutions to make better-informed decisions.
Sponsored by: NICE, CallMiner and Zendesk
Coming December 04, 2019
Our megatrends roundtable is always interesting and enlightening. Make sure to register!
Sponsored by: CRM
Coming January 22, 2020
How to cope with these data quality issues? Join us and learn the best practices you will need to address the constantly demanding nature of maintaining high-quality databases.
Sponsored by: CRM
Coming January 29, 2020
Join our expert panelists as they discuss the current state of voice-first strategies now, and peer into the not-too-distant future to see how voice-first technology will change the way consumers interact with computers.
Sponsored by: CRM
Coming February 12, 2020
Join us on this revealing roundtable and learn from our panel of experts how to use customer journey analytics to uncover issues and constantly refine your journey maps, enabling you to become more efficient while gaining valuable insights into your customers and their relationship with you.
Sponsored by: CRM
Coming February 26, 2020
Join this educational webcast and learn how AI technologies will help your organization improve customer service, predict customer needs and behavior, and increase operational efficiencies.
Sponsored by: CRM
Coming March 11, 2020
Join us and find out how the concept of smarketing can help your company adjust to this new type of customer, one who is better educated and not reliant on salespeople for information to create a short list of possible vendors.
Sponsored by: CRM
Coming March 25, 2020
Join our panel of experts and find out how VoC programs can help your company.
Sponsored by: CRM
Coming April 08, 2020
Join us for this important discussion and learn how you can initiate or expand your BI and customer analytics initiatives.
Sponsored by: CRM
Coming April 22, 2020
Join us on this webcast and learn how to plan for cognitive customer service and support.
Sponsored by: CRM
Coming May 06, 2020
If your contact center isn’t serving your customers or adding value to your organization, listen to our panel of experts and learn how to hone your competitive edge by transitioning to a customer engagement center.
Sponsored by: CRM
Coming May 20, 2020
Join us on this illuminating webcast and learn from the top experts in the field what to focus on to achieve these compelling results, and how to make your business case to management.
Sponsored by: CRM
Coming June 03, 2020
Join our expert roundtable and learn how the twin goals of reduced costs for the voice channel and delivery of optimal customer experiences can be accomplished.
Sponsored by: CRM
Coming June 17, 2020
Join our panel of experts and find out how AI-assisted sales tools can help your team target the deals most likely to close and improve win rates.
Sponsored by: Dun & Bradstreet; Aviso
Original Broadcast Date: Nov. 13, 2019
Join our panel of experts as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.
Sponsored by: NICE, Verint, Gridspace and Interactions
Original Broadcast Date: Nov. 06, 2019
Join us for a discussion about data-driven approaches that can help you identify and capture untapped demand.
Sponsored by: Dun and Bradstreet
Original Broadcast Date: Oct. 30, 2019
Join our panel of experts who will discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.
Sponsored by: Teleopti, A Calabrio Company; SmartAction; Verint; Directly
Original Broadcast Date: Oct. 23, 2019
Join our panel of experts and learn how to create efficient customer journeys even for the most complex situations.
Sponsored by: NICE and Neustar
Original Broadcast Date: Oct. 09, 2019
Join our panel of experts and learn why IVRs are poised to become your customers' favorite channel
Sponsored by: NICE, Concentrix, Gridspace and Talkdesk
Original Broadcast Date: Sep. 25, 2019
In this webinar, we will share actionable insights regarding how you can enhance your digital presence across social media, closely aligned with marketing, sales, and customer service.
Sponsored by: Nagarro
Original Broadcast Date: Sep. 18, 2019
Join our panel of experts and find out how you can gain insights into creating better customer engagement between brands and customers.
Sponsored by: UJET and Edify
Original Broadcast Date: Sep. 11, 2019
The pace of change in the world of customer engagement is not showing any signs of slowing down, nor is the market getting any more forgiving: customers continue to challenge companies to give them experiences that make their lives easier.
Sponsored by: Nuance
Original Broadcast Date: Aug. 14, 2019
Join our panel of experts and find out how you can leverage these new technologies to build better experiences for your customers.
Sponsored by: NICE InContact, Concentrix and CallMiner
Original Broadcast Date: Aug. 07, 2019
Join us on this roundtable webcast focusing on the practical application of artificial intelligence-powered speech analytics for driving better customer experiences and a competitive advantage.
Sponsored by: Gridspace, NICE Nexidia, and CallMiner
Original Broadcast Date: Jul. 31, 2019
Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promise to be the model of customer support for the foreseeable future.
Sponsored by: Neustar and Attivio
Original Broadcast Date: Jul. 17, 2019
Experiences represent a moment in time. Loyalty is enduring. Loyalty is also voluntary. Organizations that recognize the power of loyal customers see customer service as a strategic asset, not a cost center.
Sponsored by: ServiceNow
Original Broadcast Date: Jul. 10, 2019
Join our panel of experts and find out how smart technologies like artificial intelligence and machine learning and the newly envisioned customer engagement center promises to be the model of customer support and communications for the foreseeable future.
Sponsored by: Genesys, UJET and Gridspace
Original Broadcast Date: Jun. 05, 2019
Join this webinar as Genesys experts cut through the buzzwords to find how Genesys AI powered solution is challenging the status quo and putting emphasis on the intersection of AI and the human touch to increase website conversions.
Sponsored by: Genesys
Original Broadcast Date: May. 30, 2019
If managing data use to be considered extremely difficult, it's reached a whole different level with all of the many data sources available, structured and unstructured, that are available today. Join our panel of experts and see what's right for your company.
Sponsored by: ZoomInfo, Validity and Openprise
Original Broadcast Date: May. 22, 2019
Today's customers are more demanding than ever. They want to communicate with you anytime, anywhere, and over the channel of their choice.
Sponsored by: Five9
Original Broadcast Date: May. 01, 2019
Join us on this webcast and find out to keep your CX on track!
Sponsored by: UJET, Medallia and Confirmit
Original Broadcast Date: Apr. 24, 2019
High-quality CRM data isn't just a business asset. It's key to gaining a competitive advantage.
Sponsored by: Validity
Original Broadcast Date: Apr. 17, 2019
Register for the upcoming eGain-CRM Magazine webinar to learn about today's state of agent experience (AX), root-causes of AX malaise, and the tools and best practices for success.
Sponsored by: eGain
Original Broadcast Date: Mar. 20, 2019
Register for this round table webcast and learn how to start developing a long-term, cross-organizational AI road map, no matter what corner of the organization you are in.
Sponsored by: Talkdesk, Concentrix and Verint
Original Broadcast Date: Mar. 13, 2019
Consumers today expect to be able to interact with companies whenever and however they choose.
Sponsored by: RingCentral
Original Broadcast Date: Mar. 06, 2019
Join our panel of experts on this educational webcast and find out how your company can best transform their CX initiatives.
Sponsored by: Zendesk, Genesys and NICE InContact
Original Broadcast Date: Feb. 13, 2019
If your organization is curious to see how real-time analytics can advance your CX goals, you should attend this webcast.
Sponsored by: RedPoint and Nuance
Original Broadcast Date: Jan. 30, 2019
Join our panel of experts and find out what to look for in 2019!
Sponsored by: eGain, NICE and X2CRM
Original Broadcast Date: Jan. 23, 2019
We'd like to invite you to join ServiceNow and their guest, Paul Greenberg, President of The 56 Group. Paul will provide practical guidance on how to create more satisfied customers and establish lasting positive impressions.
Sponsored by: ServiceNow
Original Broadcast Date: Jan. 16, 2019
How can marketers automate and deliver real-time interactions in the age of the empowered consumer? The name of the game is connected data.
Sponsored by: RedPoint Global
Original Broadcast Date: Jan. 09, 2019
Join us on this roundtable webinar and learn how proactive customer care can differentiate your organization.
Sponsored by: Call Tracking Metrics, Customer Portfolios and NICE Nexidia
Original Broadcast Date: Dec. 05, 2018
A Sales Enablement program can be the key to higher win rates and greater productivity. However, all effective Sales Enablement programs have a lot of moving pieces. To achieve a sustainable and successful program, all of the pieces must be working in harmony.
Sponsored by: Bigtincan
Original Broadcast Date: Nov. 28, 2018