CRM Training and Webinars

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Digital Engagement in the Pandemic Era: Current State and How to Deliver

What are the new digital requirements for contact centers? How are leading companies leveraging digital to scale customer service cost-effectively? Register for the webinar to find out more.

Sponsored by: eGain

Coming September 23, 2020

Self-Service for Higher Customer Satisfaction

Join our panel of experts and find out what options are available to deliver world-class self-service that will improve your customer experience, cut costs, and insulate your customer care team from mundane repetitive tasks, allowing them to concentrate on higher-level issues.

Sponsored by: Verint, NICE inContact and Zendesk

Coming September 30, 2020

Creating a Great Omnichannel Experience Equals Great Customer Experiences

Join us on this webcast and find out how to create a great omnichannel experience that will ultimately improve the experiences of all your customers.

Sponsored by: Glance Networks, Zendesk, UJET and eGain

Coming October 07, 2020

Enterprise Chatbots: Practical Guidance for Great Customer Experiences

Attend this webinar to hear practical guidance on the steps to create great customer experiences with an enterprise chatbot solution.

Sponsored by: ServiceNow

Coming October 14, 2020

Conversational AI: Real-World Use Cases in Customer Service

Join this webcast and find out which types of real-world use cases are showing the most promise and the best return on investment, and where to begin for quick wins.

Sponsored by: Vonage, NICE inContact and Verint

Coming October 21, 2020

Intent Data For Sales and Marketing: Accelerating the Buyer's Journey With Personalized Experiences

Intent data captures the online activity of your target accounts, so you can identify which stage of the buyer's journey they are in, prioritize your efforts and drive engagement through contextual conversations.

Sponsored by: Dun & Bradstreet

Coming October 28, 2020

Customer Authentication, Identity Resolution, and Voice Biometrics

Join us on this first-ever roundtable webcast topic and find out how to streamline your authentication process for better marketing, customer experience, and security.

Sponsored by: NICE and Neustar

Coming November 04, 2020

Lessons Learned from 100 Conversational AI Implementations

Hear real-world examples from leading companies and get a peek into the bleeding-edge of AI for CX.

Sponsored by: SmartAction

Coming November 11, 2020

Customer Support Transformation

Join us on this roundtable webcast and learn from our panel of experts how to execute a cost-effective customer service strategy while simultaneously increasing revenue through stronger customer loyalty and advocacy.

Sponsored by: NICE, Nuance, and Zendesk

Coming November 18, 2020

2021 Contact Center Innovations: A Preview

Join us on this wide-ranging roundtable topic and find out what our panel of experts consider the biggest innovations to hit the contact center this year—and what they see coming down the pike.

Sponsored by: NICE, Verint and Calabrio

Coming December 02, 2020

Customer Communications Management: The Key to Consistent Communications

Join us on this special roundtable webcast and learn best practices for customer communications management.

Sponsored by: CRM

Coming December 16, 2020


Cloud Contact Center Solutions

Join us and discover why cloud contact center solutions are uniquely suited to navigating the new normal with the ability to engage rapidly with customers and benefit your operation and employees.

Sponsored by: NICE, Verint, Calabrio and UJET

Original Broadcast Date: Sep. 16, 2020

Freedom of COVID in the Contact Center

Join us to learn how to take advantage of this disruption to make customer service a significant differentiator for your organization today and for years to come.

Sponsored by: RingCentral

Original Broadcast Date: Sep. 10, 2020

Improve Your Digital Engagement by AMPLIFYING Your Customer Support

Join us as we discuss the importance of meeting your customers’ demands for flexibility, grapple with what ‘hands-on’ support means in an era of social distancing, and learn how we can all edge closer to replicating in-person experiences in virtual spaces.

Sponsored by: LogMeIn

Original Broadcast Date: Sep. 02, 2020

Customer Data Platforms: Creating a Unified View of the Customer

Join us on this roundtable webcast and learn how customer data platforms can help your organization create a unified view of your customers in a way that was all but impossible just a few years ago.

Sponsored by: Jitterbit, Validity and Redpoint Global

Original Broadcast Date: Aug. 26, 2020

How Do You Measure Customer Experience?

Learn from our panel of experts what to consider as you decide the best way to measure your CX initiatives and make continual adjustments over time.

Sponsored by: NICE InContact, and Zendesk

Original Broadcast Date: Aug. 12, 2020

AI Based Speech Analytics for Actionable Insights

Tune in to this webcast and learn from our panel of experts why you should invest in AI-based speech analytics and what you can expect from these remarkable contact center technologies.

Sponsored by: NICE, Verint and Calabrio

Original Broadcast Date: Jul. 29, 2020

Conversational Service Automation: Customer Support as a Lifeline

Join us on this first ever look at conversational service automation (CSA) and see how integrated omnichannel support and relevant technologies can all work together in real time to provide efficient and concise customer experiences.

Sponsored by: NICE Nexidia

Original Broadcast Date: Jul. 22, 2020

Mobile-First Customer Care: Many Channels, One Device

Join this webcast and learn what it means to have a mobile-first mindset when it comes to customer care that corresponds to the way customers actually use their mobile devices.

Sponsored by: Glance Networks, Nice InContact and UJET

Original Broadcast Date: Jul. 15, 2020

How to Deliver Exceptional CX in Challenging Times

Gain insights into how to build a solid foundation for a work-from-home contact center model with scale and agility to keep your customers satisfied.

Sponsored by: NICE InContact

Original Broadcast Date: Jun. 24, 2020

Smart IVRs for Better Customer Experiences

Join our expert roundtable and learn how the twin goals of reduced costs for the voice channel and delivery of optimal customer experiences can be accomplished.

Sponsored by: Nuance, Verint and Vonage

Original Broadcast Date: Jun. 17, 2020

Digital Transformation Trends for Delivering an Exceptional Customer Experience

Sponsored by: Esker

Original Broadcast Date: Jun. 10, 2020

Why Is Customer Experience So Darn Important? (And How to Improve Your CX Efforts)

Join us on this illuminating webcast and learn from the top experts in the field what to focus on to achieve these compelling results, and how to make your business case to management.

Sponsored by: Glance, Kitewheel, Confirmit and Calabrio

Original Broadcast Date: Jun. 03, 2020

5 Steps to Help Improve Your Digital Engagement During COVID-19 and Beyond

In this webinar, we will discuss a 5-step approach to helping businesses improve their digital engagement approach to help mitigate current pains and future proof their engagement strategy.

Sponsored by: Bold360 by LogMeIn

Original Broadcast Date: May. 27, 2020

Call Center to Customer Engagement Center in 2020 - The next level of service

If your contact center isn’t serving your customers or adding value to your organization, listen to our panel of experts and learn how to hone your competitive edge by transitioning to a customer engagement center.

Sponsored by: Gladly, Zendesk and Vonage

Original Broadcast Date: May. 20, 2020

Navigating the New Remote Work Reality

Underscoring the need for organizations to operate anywhere, businesses are being forced to rethink their communications strategy.

Sponsored by: Vonage

Original Broadcast Date: May. 13, 2020

Virtual Contact Centers: Business Continuity in Difficult Times

Join us on this important and topical roundtable webcast and learn how virtual contact center technologies can help your organization with business continuity and customer communications in this unprecedented time of self-isolation and crisis.

Sponsored by: Calabrio, Genesys, LogMeIn and Five9

Original Broadcast Date: May. 06, 2020

Business Intelligence and Customer Analytics in a Work From Home Setting: Uncovering Hidden Value

Join us for this important discussion and learn how you can initiate or expand your BI and customer analytics initiatives.

Sponsored by: NICE and Zendesk

Original Broadcast Date: Apr. 22, 2020

Voice-of-the-Customer Programs for Better Customer Experiences

Join our panel of experts and find out how VoC programs can help your company.

Sponsored by: Calabrio and Gladly

Original Broadcast Date: Apr. 15, 2020

Moving up the Agent Experience (AX), One Step at a Time

Join us to learn about the Drivers for agent engagement, motivation and challenges

Sponsored by: NICE inContact

Original Broadcast Date: Mar. 25, 2020

Best Practices for Call Originators in a World of Robocalls and Phone Scams

This webinar will share how call originators (such as contact centers) can improve the customer's call experience and increase call answer rates.

Sponsored by: Neustar

Original Broadcast Date: Mar. 18, 2020

AI and the Contact Center: What You Need to Know

Join this educational webcast and learn how AI technologies will help your organization improve customer service, predict customer needs and behavior, and increase operational efficiencies.

Sponsored by: Nuance, Genesys, LogMeIn and Directly

Original Broadcast Date: Mar. 11, 2020

Stop Only Relying On Chatbots To Help Improve Your CX

In this webinar, we explore what new technologies are out there to improve your customers’ experience and how it can improve your bottom line.

Sponsored by: LogMeIn

Original Broadcast Date: Mar. 04, 2020

Customer Journey Analytics: Delivering the Best Possible Customer Experiences

Join us on this roundtable with a panel of experts from NICE Nexidia, Kitewheel, and Calabrio and learn how to gain true insights into the customer journey using analytics to uncover issues and constantly refine your journey maps.

Sponsored by: NICE Nexidia, Kitewheel and Calabrio

Original Broadcast Date: Feb. 26, 2020

The Secret Sauce Helping CX Leaders Create Loyal Clients: Convenience

Creating happy customers and retaining them has long been a top objective for customer service organizations. However, the dynamics impacting customer loyalty have changed.

Sponsored by: ServiceNow

Original Broadcast Date: Feb. 19, 2020

Chatbots: Why They Fail, Best Practices, and At-Scale Success Stories

Register for this upcoming webinar with Destination CRM, featuring eGain, to learn about best practices and at-scale success stories.

Sponsored by: eGain

Original Broadcast Date: Feb. 05, 2020

Data Quality: The Key Ingredient in a Data Driven Customer Strategy

How to cope with these data quality issues? Join us and learn the best practices you will need to address the constantly demanding nature of maintaining high-quality databases.

Sponsored by: Validity, Openprise and ZoomInfo

Original Broadcast Date: Jan. 29, 2020

CRM Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies

Our megatrends roundtable is always interesting and enlightening. Make sure to register!

Sponsored by: NICE Nexidia, Nuance, Edify and Calabrio

Original Broadcast Date: Jan. 22, 2020

How Avadyne Health is Driving Better PX/CX and Brand Reputation through Speech Analytics!

Join innovative healthcare revenue cycle management leader, Avadyne Health's Senior Director of Business Intelligence, Pete Hamlin, along with speech analytics veteran Brian LaRoche, Marketing Director at CallMiner as they share how Avadyne Health has achieved remarkable results.

Sponsored by: CallMiner

Original Broadcast Date: Jan. 15, 2020

Superior Decision Making with Customer Analytics

Join our panel of experts from NICE Nexidia, Callminer, and Zendesk and find out how you can leverage customer analytics solutions to make better-informed decisions.

Sponsored by: NICE, CallMiner and Zendesk

Original Broadcast Date: Dec. 04, 2019

Using Conversational AI to Help You Scale up for Spikes in Demand

This webinar will feature demos and use cases from founder and managing director of FourteenIP, which delivers voice and data solutions for hundreds of hotel chains that include Marriott, Hilton, Hyatt, Four Seasons and Soho House.

Sponsored by: Inference

Original Broadcast Date: Nov. 20, 2019

AI-Assisted Sales in the B2B Marketplace

Join our panel of experts and find out how AI-assisted sales tools can help your team target the deals most likely to close and improve win rates.

Sponsored by: Dun & Bradstreet; Aviso

Original Broadcast Date: Nov. 13, 2019

2019 Contact Center Innovations

Join our panel of experts as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.

Sponsored by: NICE, Verint, Gridspace and Interactions

Original Broadcast Date: Nov. 06, 2019

Targeting and Engaging Untapped Demand in Key Accounts: 3 Data-Driven Approaches to Account Based Marketing

Join us for a discussion about data-driven approaches that can help you identify and capture untapped demand.

Sponsored by: Dun and Bradstreet

Original Broadcast Date: Oct. 30, 2019

The State of Self-Service Customer Support in 2019

Join our panel of experts who will discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.

Sponsored by: Teleopti, A Calabrio Company; SmartAction; Verint; Directly

Original Broadcast Date: Oct. 23, 2019

Creating Efficient Customer Journeys

Join our panel of experts and learn how to create efficient customer journeys even for the most complex situations.

Sponsored by: NICE and Neustar

Original Broadcast Date: Oct. 09, 2019

The IVR in the New Age of Voice

Join our panel of experts and learn why IVRs are poised to become your customers' favorite channel

Sponsored by: NICE, Concentrix, Gridspace and Talkdesk

Original Broadcast Date: Sep. 25, 2019

Drive Personalized Customer Engagement in Real-time through Social Media

In this webinar, we will share actionable insights regarding how you can enhance your digital presence across social media, closely aligned with marketing, sales, and customer service.

Sponsored by: Nagarro

Original Broadcast Date: Sep. 18, 2019