When agents have instant access to knowledge and guidance, customers notice. In this roundtable, you'll hear from experts at Verint and NiCE on how AI co-pilots are transforming the agent experience with real-time recommendations, next best actions, and contextual knowledge that help agents resolve issues faster and handle more complex interactions with confidence.
You'll learn how leading organizations are using AI-powered agent assist to improve performance, reduce attrition, and turn service interactions into revenue opportunities—while improving both customer and employee satisfaction.
In this roundtable, we'll cover:
- How AI co-pilots reduce agent attrition and improve retention
- How real-time agent assist helps agents upsell and drive revenue
- How context-aware guidance improves agent performance and consistency
- How AI co-pilots improve CSAT with personalized, real-time support
See how AI co-pilots are redefining the agent experience and raising the standard for faster, smarter, more consistent service.
Don't miss this live one-hour event on Wednesday, April 15, 11 AM PT / 2 PM ET.
Reserve your spot for AI Co-Pilots in the Contact Center: Real-Time Agent Assist.
| SPEAKERS |
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MODERATOR |
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Jason Valdina
Senior Director, GTM Strategy
Verint |
Catherine Forino-Small
Director, Product Marketing
NiCE |
Bob Fernekees
Publisher
CRM magazine |
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