As we enter the new year, CX leaders face shifting customer expectations, faster AI adoption, and growing pressure to deliver measurable outcomes. Join experts from CSG and Calabrio for a discussion on the CX megatrends shaping strategies and priorities for the year ahead.
This session will focus on practical considerations CX teams are addressing right now, including:
- Insights and benchmarks to help refine CX strategy for 2026
- Approaches for re-engaging the 70% of customers who have become disengaged
- How to better support and empower agents as expectations and stress increase
- How to use the contact center as a central hub for customer and operational data
Gain clear perspective on where to focus investment, align teams, and plan next steps as CX continues to evolve.
Join our live one-hour event on Wednesday, January 14, 11 AM PT / 2 PM ET.
Reserve your spot for 2026 CX Megatrends: Predictions, Priorities, and Guidance.
| SPEAKERS |
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MODERATOR |
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Frankie Toboyek
Product Marketing Manager
CSG |
Dave Hoekstra
Product Evangelist
Calabrio |
Bob Fernekees
Publisher
CRM magazine |
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