Seventy percent of customers attempt self-service first—but outdated systems can often make it a dead end. Learn how AI-driven intent recognition, contextual knowledge, and orchestration are transforming self-service into a connected, outcome-driven experience.
Our experts from Verint and NiCE reveal how smarter self-service solutions drive faster adoption by consistently delivering better-than-human-only experiences at scale.
You'll learn:
- How companies achieve 80% or higher Tier-1 containment, faster deployment, and higher CSATs with AI-driven self-service
- How unified CX AI platforms create continuous learning loops that improve accuracy and outcomes over time
- How AI Agents can automate both self-service and agent workflows to resolve complex interactions end to end
- How enterprises can achieve measurable containment gains by layering AI-powered self-service onto their existing infrastructure
Discover how smarter self-service reduces escalations and enables customers to complete real tasks faster and with less friction.
Don't miss this live one-hour event on Wednesday, April 1, 11 AM PT / 2 PM ET.
Reserve your spot for Smarter Self-Service with AI and Automation.
| SPEAKERS |
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MODERATOR |
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Heather Richards
GVP, GTM Strategy
Verint |
Heather Hughes
Director of Product
Marketing, Platform
NiCE |
Bob Fernekees
Publisher
CRM magazine |
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