In every customer conversation, there's more happening than words alone can capture. Emotional signals—often subtle and fleeting—are powerful predictors of loyalty, churn, and satisfaction. Yet, when these cues are missed, contact centers face real risk: overlooked early warnings, inconsistent service quality, compliance gaps, lost revenue opportunities, and ultimately, eroded trust.

This high-impact session will show you how to turn emotional insight into business advantage. You'll discover how leading contact centers are using advanced AI to detect, interpret, and act on sentiment – transforming "soft" emotional data into hard business outcomes.

You'll learn how to:

  • Uncover hidden customer signals in every conversation
  • Link sentiment trends directly to measurable CSAT gains
  • Spot churn risks early—before they become lost customers
  • Drive consistency, compliance, and revenue protection without adding operational complexity

Who should attend:
Senior contact center and CX leaders ready to strengthen loyalty, protect revenue, and deliver standout service—without getting bogged down in technical details. Walk away with actionable strategies you can apply immediately to keep customers engaged, satisfied, and coming back.

Register Now to attend the webinar Inside the Conversation: Harnessing Customer Emotion To Boost CSAT and Reduce Churn.

Join us live on Wednesday, September 10, 11 AM PT / 2 PM ET.