Your customer started on the app, moved to chat, and is now on the phone, repeating themselves for the third time. It's one of the most common frustrations in CX, and it's entirely preventable.
In this quick 30-minute session, we'll explore how AI-driven journey orchestration connects the dots across channels, giving customers a continuous experience and giving your teams the context they need to actually help.
You'll take away:
- How to eliminate "start-over" frustration across self-service, chat, IVR, and live support
- The role of real-time context in keeping journeys connected and personal
- Practical methods for measuring omnichannel success and proving business impact
Join us Wednesday, May 20 at 11 AM PT / 2 PM ET.
Reserve your spot for Seamless Journeys, Smarter Service: Orchestrating Omnichannel CX with AI. |
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| SPEAKER |
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Dan Hartman
Director of CX Product Management
CSG |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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