AI is only as good as the knowledge it can access. Without strong KM foundations, even the best systems falter. This session shows how AI and KM together create reliable, real-time answers that boost both customer and agent experiences.
You'll learn:
- Why knowledge graphs are essential for delivering context-rich and relevant customer interactions
- How AI protocols result in a more unified, responsive customer experience
- How agentic AI personalizes experiences and streamlines customer journeys
See how uniting AI with structured knowledge transforms every interaction, from faster self-service to smarter agent support.
Don't miss this live one-hour event on
Wednesday, February 18, 11 AM PT / 2 PM ET.
Reserve your spot now for Knowledge Management and AI: Driving Smarter CX. |
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| SPEAKER |
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Katie Selvaraj
AI Strategist
SearchBlox Software, Inc. |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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