As call volumes and customer expectations continue to rise, contact centers are turning to agentic AI to scale operations. But even the most advanced tools can't replace the human ability to show empathy or build trust. The future of service isn't AI or human—it's AI that enables better decisions, better conversations, and better outcomes.
Join us to explore how next-generation agent assist tools keep humans in control while giving them the context and guidance they need to succeed. From surfacing a customer's journey and intent before the call starts to offering proactive, in-the-moment suggestions, you'll see how AI boosts confidence, consistency, and customer experiences without adding complexity for your teams.
In this webinar, you'll learn how:
- Real-time guidance delivers impact when agents stay in control and AI removes the friction
- Better preparation before the call empowers agents to focus on connection, not information hunting
- Leading CX organizations use AI-driven guidance and analytics to drive measurable performance and business impact
Who should attend:
Senior contact center and CX leaders ready to strengthen loyalty, protect revenue, and deliver standout service—without getting bogged down in technical details. Walk away with actionable strategies you can apply immediately to keep customers engaged, satisfied, and coming back.
Register Now to attend the webinar The New Frontier of Agent Assist: AI that Amplifies Human Expertise.
Join us live on Wednesday, January 21, 11 AM PT / 2 PM ET.
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MODERATOR |
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Rajen Goel
Director of Product Management
Uniphore |
Aziz Jawadwala
Senior Product Manager
Uniphore |
Helena Chen
Director of Product Marketing
Uniphore |
Bob Fernekees
Publisher
CRM magazine |
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