To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey.
Toll-free numbers need to go beyond voice to provide new competitive advantages for businesses while improving the customer experience.
Companies have little choice but to institute work-from-home policies in the current crisis. But as the benefits become clear, many firms might choose to stay remote as the rest of the world returns to the office.
Responsibility and strategy are key to using this growing technology.