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Genesys
2001 Junipero Serra Blvd.
Daly City CA 94014
USA

PH: 1-650-466-1100
FAX: 1-650-466-1260
Visit their Web site: www.genesys.com

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Profile

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com.

Product Description

Genesys delivers effortless customer journeys that are proactive and personalized while maximizing company productivity. With customers engaging with your company over multiple channels—including voice, web, chat, email, mobile and social—a focus on seamless customer experience at every touchpoint is more critical than ever to gain a competitive advantage.

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
AnalyticsCustomer Service/Call CentersFinancial Services/BankingGovernment
HealthcareInsuranceManufacturing/AutomotivePharmaceuticals/Chemicals
RetailSMB/Mid-market CRMTechnologyTelecommunications
TransportationTravel/Hospitality
Articles Mentioned
Genesys Now Supports Oracle Cloud Infrastructure
Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions. (Featured on SmartCustomerService.com.)
Opening Up About Contact Center Design
Companies must create contact center layouts that will work for them and their customers
Genesys Integrates with Microsoft
Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365. (Featured on SmartCustomerService.com.)
The Homework Hotline Aces Its Assignments with PureCloud
Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and Interactive Intelligence's PureCloud contact center solution
WFM Solutions and Vendors Are Not All the Same
A buyer's guide for a market in which one size does not fit all
 
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