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Genesys
2001 Junipero Serra Blvd.
Daly City CA 94014
USA

PH: 1-650-466-1100
FAX: 1-650-466-1260
Visit their Web site: www.genesys.com
 
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Profile

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit www.genesys.com.

Product Description

Genesys CX delivers effortless customer journeys that are proactive and personalized while maximizing company productivity. With customers engaging with your company  over multiple channels—including web, chat, email, mobile and social—a focus on CX management at every touchpoint is more critical than ever to gain a competitive advantage for the longevity of your business.

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
AnalyticsCustomer Service/Call CentersFinancial Services/BankingGovernment
HealthcareInsuranceManufacturing/AutomotivePharmaceuticals/Chemicals
RetailSMB/Mid-market CRMTechnologyTelecommunications
TransportationTravel/Hospitality
Articles Mentioned
DialogTech Partners with Genesys
New integration enables call centers and marketing departments to share valuable insights. (Featured on SmartCustomerService.com.)
Virtual Hold Technology Extends Partnership with Genesys
VHT's ntegration with Genesys' suite of solutions lets customers request a call back when the contact center is busy. (Featured on SmartCustomerService.com.)
Avtex Partners with Genesys
Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Avant Partners with Interactive Intelligence
The master agency will offer its clients Interactive Intelligence's PureCloud Engage.
Make CRM Smarter
Innovations in knowledge management make it easier for agents and customers to find information
 
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