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2001 Junipero Serra Blvd.
Daly City CA 94014

PH: 1-650-466-1100
FAX: 1-650-466-1260
Visit their Web site: www.genesys.com

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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com.

Product Description

Genesys delivers effortless customer journeys that are proactive and personalized while maximizing company productivity. With customers engaging with your company over multiple channels—including voice, web, chat, email, mobile and social—a focus on seamless customer experience at every touchpoint is more critical than ever to gain a competitive advantage.

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
AnalyticsCustomer Service/Call CentersFinancial Services/BankingGovernment
RetailSMB/Mid-market CRMTechnologyTelecommunications
Articles Mentioned
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Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and Interactive Intelligence's PureCloud contact center solution
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A buyer's guide for a market in which one size does not fit all
SAVO Acquires KnowledgeTree
The acquisition expands SAVO Group's products, technology, customers, and geographic coverage for sales enablement.
Customer Service Needs to Expand Across Channels: a Q&A With Genesys CEO Paul Segre
Customer journeys have to be personalized, in context, and in the right channels, according to the company leader. (Featured on SmartCustomerService.com.)
Avtex Acquires Integrated Access Solutions
Avtex expands its customer experience portfolio, as well as its geographic reach.
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