Genesys Bolsters Management
Genesys Telecommunications Laboratories Inc., a wholly owned subsidiary of Alcatel, recently said Chief Technology Officer Laurent Philonenko will assume the title of Chief Operating Officer. In his new role Philonenko will oversee the company's day-to-day operations.
As executive vice president and CTO for Genesys, Philonenko has been responsible for the company's technological direction, including engineering, product management, technical support, and program management activities. Previously, he held the senior vice president and general manager position for Genesys' Service Provider Business Unit, serving telecommunications carriers and ASPs.
"Laurent has guided our technology development and brought the company to the forefront of advanced solutions for contact centers," Genesys Chief Executive Ad Nederlof said in a statement. "He also has a stellar track-record in managing internal operations and business development for various units within Genesys, Alcatel, and Digital. By integrating these functions, Laurent will help drive our product innovations to market faster, delivering greater value to our customers while maintaining financially-sound and efficient operations."
Before joining Genesys in 2000, Philonenko was senior vice president of Alcatel's Network Applications Division, where his contributions helped Alcatel's Intelligent Networks business to grow by more than 100 percent in 1999, establishing its current market leadership position. He previously served as vice president of Alcatel's network management business unit, where he helped the related switching division grow six-fold in three years. Prior to Alcatel, Philonenko held sales representative and sales executive positions in the telecommunications industry at Digital, and strategic consulting and systems engineering and programming positions at Consultronique, IBM, and French bank Credit Lyonnais.
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