Genesys Expands Relationship with Salesforce.com
Genesys, a provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange business apps marketplace. Additionally, Genesys further expanded its relationship with salesforce.com so customers can now purchase from Genesys the natively integrated solution, which combines the Genesys Connect cloud contact center solution with Service Cloud.
Built natively on the Salesforce Platform, Genesys Connect is available for a free trial on salesforce AppExchange.
Genesys Connect for Service Cloud delivers a seamless environment that natively leverages the Service Cloud user interface and administrative environment . The combined solution provides an integrated user interface for agents and employees across the voice, social, Web, and mobile customer channels.
By combining Service Cloud with Genesys Connect, Genesys will now directly offer an end-to-end customer service solution in the cloud to tap into this growing market. The solution brings together the Genesys voice, routing, customer service, and contact center capabilities with Service Cloud to provide a unified and seamless user experience.
Customers can now purchase the Genesys Connect solution to integrate with existing Service Cloud implementations, or the combined Genesys and Service Cloud solution for new environments directly from Genesys.
"Genesys is excited to bring to market an end-to-end customer service solution featuring the award-winning Service Cloud and best-in-class Genesys contact center," said Paul Segre, president and CEO of Genesys, in a statement. "Companies looking to transform the customer service experience need to consider this easy-to-use-and-manage cloud solution, which is now directly available from Genesys."
"Companies are turning to social and mobile cloud technologies to transform the way they connect with customers," said Alex Bard, senior vice president of product management at salesforce.com, in the statement. "By tapping into the power of the Service Cloud, Genesys provides customers with the tools they need to accelerate business success in the social era."
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Genesys expands further into the cloud contact center-as-a-service segment with overall annual recurring cloud-based revenue expected to exceed $85 million.