Our 21st annual awards recognize the vendors and innovators that stood out from the crowd during the past year.
the Editors //
01 Sep 2022
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
the Editors //
01 Sep 2022
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
the Editors //
01 Sep 2022
the Editors //
01 Sep 2022
Making adjustments in the areas of checkout, communication, data, and security can improve CX now and build better long-term customer relationships.
Rafael Lourenco //
23 Feb 2023
Consumers have come to appreciate the individualization of algorithm-powered product recommendations—and if anything, they want these interactions to be even more customized. Consistently achieving that is impossible without automation.
Brian Gilman //
08 Dec 2022
Brands and retailers alike will spend huge amounts on digital advertising and sponsored influence posts to promote their business, but too often they overlook the most valuable influencers already on their payrolls.
Andrew Duffy //
20 Sep 2022
Enhancing candidate and employee experiences can have benefits that go beyond making an organization more enticing.
Mike Buob , Alexandre Embry //
18 Aug 2022
There are many ways to craft—or undermine—a thrilling CX.
Patrick Gibbons //
20 Jan 2023
What do successful CX functions do differently? Build coalitions around core business competencies.
Su Doyle //
26 Sep 2022
Across each CRM technology sector, the worldwide market valuation is rising, and the upsurge is expected to continue.
Leonard Klie //
07 Sep 2022
The opportunities for the CRM industry couldn't be better. Nor could the outlook, as we uncovered in our fourth annual 'CRM Top 100' issue.
Leonard Klie //
21 Jul 2022