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eGain Communications Corp.
345 E. Middlefield Road
Mountain View CA 94043

PH: 650 230 7500
FAX: 650-230-7600
Visit their Web site: www.egain.com
 
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Profile

eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance. For more information, visit www.eGain.com or call: 1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

Product Description

eGain Service is the industry's most comprehensive customer interaction hub software suite. Available on-premise or on-demand, eGain Service includes integrated, award-winning applications for call tracking and resolution, knowledge management, multi-modal web self-service, email management, chat, web collaboration, fax and postal mail management, notifications, and service fulfillment. eGain Service is built on eGain CIH™, the industry's most integrated and flexible customer interaction hub platform. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. For more information about eGain Service, please visit: http://www.egain.com/products/multichannel_service.asp

This company is listed in the following categories:
Consumer Packaged GoodsCustomer Service/Call CentersEducationEnterprise CRM
Financial Services/BankingGovernmentHealthcareInsurance
Manufacturing/AutomotiveNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSMB/Mid-market CRMSports/EntertainmentTechnology
TelecommunicationsTransportationTravel/Hospitality
Articles Mentioned
Email Management
You've Got Mail: Despite fits and starts, many still believe email management solutions can deliver on their promise.
Learn to Innovate by Unlearning
True innovators jettison some "best" practices in favor of first practices.
RightNow and eGain Hold the Lead in Gartner Magic Quadrant for E-Service Suites
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
Finding the Value of Findability
Knowledge management is the path to content management success.
Web Self-Service Will Make You Great
Five surefire ways to increase adoption among customers and contact center agents.
 

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