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Telecom CRM

Modern CRM based support systems keep sales, marketing, and customer services connected across all of a telecom's many relationships and improve processes across various sales channels. Explore our latest CRM news, analysis, and advice for telecoms.

Features

Where in the World Are Outsourcers Going?

Onshore and nearshore locations see the most contact center growth

The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

Best Web Support: The 2019 CRM Service Leaders Awards

ViewPoints

Widespread Social Distancing Puts Remote Work in the Spotlight

Companies have little choice but to institute work-from-home policies in the current crisis. But as the benefits become clear, many firms might choose to stay remote as the rest of the world returns to the office.

The Downside of Automated Responses

Responsibility and strategy are key to using this growing technology.

The Role of Gamification in the Contact Center and Back Office

Gain more value from employees and customers with gamification processes.

Why Your Technical Support Services Are Holding You Back

Five reasons to hit the reset button on your customer service.

Columns

Triple Play or Infield Fly?

Package deals don't always make sense.

Consumers Score a Huge Win

Companies, vendors, and consumers should be prepared to work together to curb the possible misuse of the technology

What Drives a Profitable Customer Experience?

Companies that value customers need to let them know.

Neutering Net Neutrality

Let's put the brakes on a separate, but unequal, future for bandwidth providers.

Buyer's Guide Partners