Agentic AI is increasingly shaping CRM automation and customer engagement. But while the technology has improved, strong outputs are often built on flawed judgment.
Stu Sjouwerman //
12 Jun 2026
As inbox providers and operating systems crack down on generic marketing outreach, poorly personalized messages are increasingly filtered, suppressed, or ignored. Behavioral relevance and real-time personalization are more essential than ever.
Ravi Dodda //
04 Jun 2026
Most CRM implementations fail not because companies choose the wrong platform, but because they skip the critical first step: designing their sales motion.
Andy Fowler //
29 May 2026
It's the end of anonymous loyalty: Generation Alpha will make traditional loyalty obsolete by expecting brands to earn trust from day one.
Lara Compton //
28 May 2026