Our 24th annual awards recognize the vendors and innovators that shone the brightest in the past year.
the Editors //
02 Sep 2025
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
the Editors //
02 Sep 2025
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
the Editors //
02 Sep 2025
Best practices for finding, connecting with, and engaging uncommitted shoppers.
Linda Pophal //
26 Jun 2025
When a brand has established trust in its market, potential buyers have already developed a level of familiarity with them, before a buying motion even begins.
John Steinert //
20 Nov 2025
B2B selling is complex, requiring companies to connect with multiple parties provided by targeted sales leads, and to clearly showcase their value.
Stephanie Burke //
18 Nov 2025
Craft a holistic holiday experience that meets shoppers where they are and nudges them forward at every step.
Mariana Skinner //
23 Oct 2025
Taking your ERP system to the cloud is more than just a technical upgrade—it is a chance to rethink how your teams work, how data flows, and how value gets measured.
Swetha Chinta //
25 Jun 2025
Humans still need to be in the loop. Plus: We fondly remember a visionary colleague.
Leonard Klie //
03 Oct 2025
I can see the appeal of reaching out to a company through a hashtag or @ message, especially with customer service issues.
Leonard Klie //
20 Jun 2025
None of the solutions we celebrate can work without data that is current, relevant, and accurate.
Leonard Klie //
06 Sep 2024
The two technologies together lead to better sales, marketing, and customer service experiences.
Barton Goldenberg //
10 Jun 2024