CRM on Twitter: November 2009
@MarcBenioff may twitter in a Facebook tone of voice (e.g., “is at a demo.”), but Salesforce.com has embraced the microblogging platform, with its Salesforce for Twitter solution, 10 Twitter handles of its own, and a formal URL for its Summize results at www.salesforce.com/twitter. CRM magazine can be found at www.twitter.com/CRM; blogs and live-twittering appear at www.twitter.com/destinationCRM. Reach us directly by starting your tweet with @CRM.
CRM magazine can be found at @CRM (www.twitter.com/CRM) and our online content resides at @destinationCRM (www.twitter.com/destinationCRM). Reach us directly by starting your tweet with @CRM.
Crisis: Salesforce Support hold music changed from Hawaiian music to smooth jazz. What happened, @asksalesforce?
@CRMFYI No crisis - Salesforce Support is implementing a new call-delivery system to better serve our customers. More info at Dreamforce.
I worry about a company that uses SFDC as an acronym for salesforce.com
Dreamforce web site down again! Been trying 2 register for last 3 days & still no success. Always down 4 maintenance. #salesforce #SFDC
RT @Bob_Thompson Another $CRM claim bites the dust. Plantronics has not “standardized” on the Service Cloud http://sn.im/bt0911
Salesforce.com CEO Benioff - #347 on Forbes Richest Americans 2009: http://sn.im/forbes400-09benioff
Nice new experience with Salesforce Premier Support - They know who I am when I call in; finally there’s a point to entering your ID #
CRM on Twitter: June 2008
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
CRM on Twitter: August 2008
Some recent tweets about CRM software.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
The 2008 CRM Market Awards: Rising Stars -- Twitter
Getting customers all a-twitter.
CRM on Twitter: October 2008
Customer experience tales across the Twitterverse.
CRM on Twitter: November 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
CRM on Twitter: December 2008
Entellium's crisis played out on Twitter, live.
CRM on Twitter: January 2009
Cloud computing gets the Twitter treatment.
CRM on Twitter: February 2009
The recession casts a cold shadow over the Twitterverse.
The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
CRM on Twitter: March 2009
Government 2.0 comes to the Twitterverse.
10 Steps to Terrific Twittering
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
CRM on Twitter: April 2009
Customer service tweeps speak for themselves.
Twitter on CRM
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
CRM on Twitter: May 2009
How have retailers fared in the twitterverse?
CRM on Twitter: June 2009
Social media thought leaders, twittering about social media.
CRM on Twitter: September 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
CRM on Twitter: August 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
CRM on Twitter: July 2009
CRM on Twitter: October 2009
Buyer's Guide Companies Mentioned