CRM on Twitter: June 2008
As the microblogging site explodes in popularity, CRM has become a common topic. Many industry vendors (Salesforce.com, Oracle, Zoho, Ribbit, Etelos, among others) are generating leads and responding to relevant tweets, and some forward-thinking consumer companies (Comcast, Baskin-Robbins, JetBlue, FastCompany, Zappos, to name a few) are beginning to use Twitter accounts for customer service unparalleled in its immediacy. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets in print.
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Zoho spotted my grumpy tweet and responded. Am impressed. @arvindnatarajan Thanks!
Our CRM system is so delightfully ghetto. It's spitting out emails received earlier this week.
@stevehall thought it was about time we got on Twitter. Saw everyone tweeting about the event tonight and wanted to connect :)
Day 2 of data import issue in Salesforce. Records imported successfully? 0.
Got a ready-to-go Web-based CRM with ERP to hawk me? I got the cash to throw your way. Fed up with searching. Message me!
The 2008 CRM Market Awards: Influential Leaders -- Sridhar Vembu
The Penny-Pincher: Sridhar Vembu -- chief executive officer, AdventNet, parent company of Zoho.
The 2008 CRM Market Awards: Rising Stars -- Twitter
Getting customers all a-twitter.
CRM on Twitter: November 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
BT Snaps Up Ribbit for $105 Million
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
CRM on Twitter: August 2008
Some recent tweets about CRM software.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
CRM on Twitter: October 2008
Customer experience tales across the Twitterverse.
CRM on Twitter: December 2008
Entellium's crisis played out on Twitter, live.
Intuit and Others Bid on Bankrupt Entellium
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
CRM on Twitter: March 2009
Government 2.0 comes to the Twitterverse.
CRM on Twitter: April 2009
Customer service tweeps speak for themselves.
Twitter on CRM
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
CRM on Twitter: May 2009
How have retailers fared in the twitterverse?
CRM on Twitter: June 2009
Social media thought leaders, twittering about social media.
CRM on Twitter: September 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
CRM on Twitter: August 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
CRM on Twitter: July 2009
CRM on Twitter: November 2009
What does the Twittersphere think of Salesforce.com?
CRM on Twitter: October 2009