CRM on Twitter: December 2008
On the national stage, one of the earliest signs of Entellium’s sudden crisis came by way of Twitter—and the reaction there spread like wildfire.
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Yikes! PJ Johnston and Parrish Jones of Entellium indicted on wire fraud charges: http://tinyurl.com/4mfsxw
Entellium was committed to CRM, but they committed CRiMe.
Entellium CEO/CFO arrested for cooking the books…board asleep at the wheel, for sure. http://is.gd/3LFn
So, Entellium had 190 employees and only reported $5.2M in revenue? Which was really $1.7M? That’s a fast burn.
Hey Entellium users, back up your data before the servers go dark!
@RichBohn Great post! We are ready to take all the former Entellium customers that are a good “true small business” fit with Infusionsoft.
Fairly certain Ignition Partners’ portfolio firms will have audits in the near future after this Entellium debacle. http://snurl.com/47eaj
this news story about Entellium is really wild. Imagine being in the Ignition partner meeting when this was discussed. http://lin.cr/1s4
Bummed about Entellium (http://tinyurl.com/3m7nkq). Our start-up was just starting to use it. Time to talk to @37signals and @jasonfried?
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Wouldja Look at That?
Vendors and users both now have an unprecedented degree of control over what a CRM application can look like. How should that power be used?
SFA Vendors Come and Go in Gartner Magic Quadrant
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
Web 2.0, social media, customer feedback, conversations. Transparency is the new currency in CRM—but are you really ready to let your customer behind the curtain?
Entellium Is the Rave
The vendor delivers Usability Release 2006, the latest update of its on-demand CRM suite, and is getting set to release Rave CRM, a sales optimization application featuring offline synchronization.
Let the Games Begin!
We can learn a lot from our pastimes...or not.
Entellium Bucks On Demand
The company releases a wireless SFA product based on new smart-client technology, not a Web browser, and upgrades its hosted suite.
The 2004 Influential Leaders
In alphabetical order, the winners are...
Entellium Simplifies with Simplicity
An upgrade to the company's suite of CRM and sales force automation software aims to extend the relationship between sales and technology.
CRM on Twitter: June 2008
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
Entellium Builds a CRM Suite to Rave About
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
A Code Win Doesn't Blow
CRM is all over this year's awards for programming excellence.
CRM on Twitter: August 2008
Some recent tweets about CRM software.
The 2008 CRM Market Awards: Influential Leaders -- Paul Greenberg
The Herald: Paul Greenberg -- chief customer officer, BPT Partners; president, The 56 Group.
The 2008 CRM Market Awards: Rising Stars -- Twitter
Getting customers all a-twitter.
The 2008 CRM Market Awards: Market Leaders -- Sales Force Automation
Some things don't change: The continuing trend toward "SFA plus something more" is accelerating, and Salesforce.com takes the title once again.
CRM on Twitter: October 2008
Customer experience tales across the Twitterverse.
Gamer-Influenced Design Games the System
An update to the ongoing story of Entellium's self-destruction.
CRM on Twitter: November 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
The Rave Is Over
What happened at Entellium, and what it means for businesses.
The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
CRM on Twitter: March 2009
Government 2.0 comes to the Twitterverse.
CRM on Twitter: April 2009
Customer service tweeps speak for themselves.
Twitter on CRM
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
CRM on Twitter: May 2009
How have retailers fared in the twitterverse?
CRM on Twitter: June 2009
Social media thought leaders, twittering about social media.
CRM on Twitter: September 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
CRM on Twitter: August 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
CRM on Twitter: July 2009
CRM on Twitter: November 2009
What does the Twittersphere think of Salesforce.com?
CRM on Twitter: October 2009