CRM on Twitter: November 2008
Amid a presidential campaign and a major banking crisis, the level of political and economic chatter on Twitter isn’t much of a surprise. But keeping a finger on the consumer pulse can be tricky.
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Actually received good customer service from WaMu via phone and email! No wait time either! Maybe JP Morgan Chase is a good thing!
I wonder what the financial services collapse means to all the direct marketing firms that service them? Less irrelevant mail for me? I wish.
Do you think the financial crisis will impact free Web services and make more paid services the norm?
Figuring out how this whole financial services thing is going to pan out. Got to have answers for my clients.
“Even as [banks] were sick, dying or dead, their Web sites had a chipper, customer-service vibe.” [NYT]
Presenting to the execs of a financial services company. Boy, do they NOT CARE about my training project right now!
If financial services goes under, everyone loses—people don’t buy real estate, cars, computers, marketing services, technology.
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CRM on Twitter: June 2008
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
CRM on Twitter: August 2008
Some recent tweets about CRM software.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
CRM on Twitter: October 2008
Customer experience tales across the Twitterverse.
The 2008 CRM Market Awards: Rising Stars -- Twitter
Getting customers all a-twitter.
CRM on Twitter: December 2008
Entellium's crisis played out on Twitter, live.
Intuit and Others Bid on Bankrupt Entellium
The Entellium saga continues as it files for bankruptcy protection, and competing vendors look to pick up the SMB solution provider's pieces.
The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
CRM on Twitter: March 2009
Government 2.0 comes to the Twitterverse.
CRM on Twitter: April 2009
Customer service tweeps speak for themselves.
Twitter on CRM
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
CRM on Twitter: May 2009
How have retailers fared in the twitterverse?
CRM on Twitter: June 2009
Social media thought leaders, twittering about social media.
CRM on Twitter: September 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
CRM on Twitter: August 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
CRM on Twitter: July 2009
CRM on Twitter: November 2009
What does the Twittersphere think of Salesforce.com?
CRM on Twitter: October 2009