CRM on Twitter: March 2009
Welcome to Government 2.0—in which elected officials and government agencies are “always on.” It’s old news that Barack Obama revealed his vice presidential selection with a tweet. Others have arrived in the public-policy Twitterverse. (And some have departed: The @HillaryClinton account disappeared following her resignation from the U.S. Senate to become Secretary of State; her presidential-campaign Twitter account (@Hillary2008) is also gone. You can try your luck with Google Cache versions of the two.)
For more, see our cover story, “We the People,” and other government-focused or Twitter-specific pieces from the March 2009 issue.
Who -- or "what" -- is your favorite government twitterer? Let us know in the Comment field below.
We’re also pleased to announce we’ve put the real estate mantra of “location, location, location” into practice and secured www.twitter.com/CRM for CRM magazine. Not to worry, though: Our original, www.twitter.com/destinationCRM, is still there, handling live-twittering and blogposts. We’ll be monitoring both, of course, but to reach us directly, start your tweet with @CRM.
@schwarzenegger [Calif. Gov. Arnold Schwarzenegger]:
Sent letter to President Obama today, urging reconsideration of CA’s waiver request for cleaner cars - this software isn’t simple.
@MarkWarner [U.S. Senator, D-VA]:
Heading to the Senate floor to be sworn-in as Virginia's U.S. Senator
@GavinNewsom [Mayor of San Francisco]:
Just rode France’s High Speed Rail - TGV.
@MicheleBachmann [Congresswoman, R-MN]:
A couple of resolutions in the House tonight. Looks like the stimulus package is on the agenda for this week.
@SenChrisDodd [U.S. Senator, D-CT]:
I applaud President Obama’s executive order to close the U.S. military prison at Guantanamo Bay.
@ShaysCongress [then-Congressman Christopher Shays, R-CT]:
In 48 hours I will know whether my two year contract has been renewed. If it is I can't wait to get started.
[Editor’s note: It wasn’t, he didn’t, and that was the account’s last-ever tweet.]
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For the rest of the March 2009 issue of CRM magazine, please click here.
The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
CRM on Twitter: June 2008
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
CRM on Twitter: August 2008
Some recent tweets about CRM software.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
The 2008 CRM Market Awards: Rising Stars -- Twitter
Getting customers all a-twitter.
CRM on Twitter: October 2008
Customer experience tales across the Twitterverse.
CRM on Twitter: November 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
CRM on Twitter: December 2008
Entellium's crisis played out on Twitter, live.
CRM on Twitter: January 2009
Cloud computing gets the Twitter treatment.
CRM on Twitter: February 2009
The recession casts a cold shadow over the Twitterverse.
CRM on Twitter: April 2009
Customer service tweeps speak for themselves.
Twitter on CRM
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
CRM on Twitter: May 2009
How have retailers fared in the twitterverse?
CRM on Twitter: June 2009
Social media thought leaders, twittering about social media.
CRM on Twitter: September 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
CRM on Twitter: August 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
CRM on Twitter: July 2009
CRM on Twitter: November 2009
What does the Twittersphere think of Salesforce.com?
CRM on Twitter: October 2009